Position Summary The Transition Manager is responsible for planning, managing, and executing end‑to‑end transitions of Finance processes into a shared service or centralized operating model. This role oversees all phases of transition—knowledge transfer,

shadowing, SOP creation, cutover, hyper‑care, and stabilization—ensuring operational readiness and a smooth handoff to steady‑state delivery teams. The ideal candidate is highly organized, detail‑oriented, and skilled in managing

complex, multi‑phase transitions across diverse functions.

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- Own end‑to‑end transition planning for all assigned Finance functions, including scope definition, timelines, milestones, and success criteria.

- Develop and maintain detailed transition project plans; monitor progress and escalate risks or delays.

- Coordinate with functional owners, service delivery teams, and regional partners to ensure alignment and readiness.

- Create and manage comprehensive knowledge transfer plans, including training sessions, shadowing, and reverse shadowing.

- Ensure creation, validation, and sign‑off of Standard Operating Procedures (SOPs) and process documentation.

- Define success criteria for each transition wave and ensure delivery teams are equipped to operate processes effectively.

- Lead cutover planning and execution to transition processes from current teams to the shared service center.

- Coordinate hyper‑care activities, ensuring issues are logged, tracked, and resolved quickly.





- Oversee the stabilization phase by monitoring performance trends, service levels, and team readiness until steady state is achieved.

- Assess readiness of people, processes, and systems before each transition stage, ensuring no critical gaps remain.

- Track productivity ramp‑up and ensure delivery teams achieve target efficiency within planned timelines.

- Provide clear reporting on transition status, risks, dependencies, and required support to leadership and stakeholders.

- Partner closely with Finance process owners, delivery leads, and cross‑functional teams to ensure coordinated execution.

- Communicate effectively across all levels, providing updates tailored to business leaders, operations teams, and project stakeholders.

- Support change management activities to ensure smooth adoption of new roles, responsibilities, and workflows.

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Requirements

- Bachelor’s degree in finance, business, project management, or related field.

- 5+ years of experience in process transition, shared services, outsourcing, or finance transformation.

- Proven ability to manage large‑scale transitions with multiple functional workstreams.

- Solid project management, communication, and stakeholder‑engagement skills.

- Experience in shared service center setup or global business services (GBS).

- Familiarity with Finance processes such as P2P, O2C, R2R, FP&A;, or similar.

📌 Transition Manager (Gurugram)
🏢 MarketScope
📍 Gurugram