Group Company: Tvs Motor

Designation: Territory Service Manager

Office Location: Chennai

About TVS / Who are we?

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D.

Power Customer Service Satisfaction

Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate.

For more information, please visit www.tvsmotor.com.

Job Title / Role: Territory Service Manager

Department: Service (H)

Section: Service (SR1AOTN1) TTY - Chennai 1

Supervise daily operations of authorized service centers ensuring compliance with TVS SOPs.





- Conduct regular audits and dealer visits to assess service readiness and performance.

- Coordinate with sales and parts teams for seamless end-to-end service support.

- Analyze technical issues and escalate through PPFR/TVS forum, ensuring timely warranty claims and parts dispatch.

- Support dealership technicians with diagnostics, troubleshooting, and repair quality assurance.

- Monitor and improve key service KPIs like NPS, CFR, service inflow, and customer retention.

- Drive improvements in free-to-paid service ratio, workshop productivity, and service profitability.

- Act as escalation point for unresolved customer complaints and ensure closure within 48 hours.

- Organize customer engagement activities like service camps, loyalty programs, and promote digital booking and instant feedback.

- Coach and mentor dealer teams on manpower planning, recruitment, training, and skill development including OJT and certification programs.

- Encourage adoption of digital tools, diagnostic apps, and new service technologies at dealerships.

- Implement service campaigns, LRP initiatives, and best practices including floor management systems for improved workflow and efficiency.

- Drive continuous process improvements through Kaizen and innovative service initiatives.

- Support new model rollout ensuring dealership service readiness and technical preparedness.

- Collaborate with dealer owners to create manpower backup plans and individual development plans (IDPs) for growth opportunities

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📌 Territory Service Manager (Chennai)
🏢 TVS Motor
📍 Chennai