FIRST MECHANIC AUTOMOTIVE PRIVATE LIMITEDJOB DESCRIPTION – FRANCHISE TELESALES TEAM LEADERDepartment: Franchise Sales & Business Development

Designation: Franchise Telesales Team Leader

Reporting To: Franchise Sales Manager / Business Head

Job Type: Full-Time

Work Location: Head Office, Gorakhpur, Uttar Pradesh

- Job ObjectiveTo lead and manage the Franchise Telesales Team, generate franchise business opportunities, convert prospective investors into franchise partners and ensure achievement of monthly franchise sales targets.
- Key Roles & ResponsibilitiesA. Team Management

- Manage and supervise the Franchise Telesales Executive team.
- Allocate incoming franchise leads among team members.
- Monitor daily calling activities and individual performance.
- Conduct daily team meetings and performance reviews.
- Train team members on franchise business models, investment plans and sales techniques.
- Ensure proper follow-up and lead management by every executive.

B. Franchise Sales & Lead Conversion

- Handle and convert high-potential franchise enquiries.
- Explain First Mechanic franchise models, investment, benefits and business opportunities.
- Understand prospective franchise partners' investment capacity and business requirements.
- Follow up with interested leads until conversion.
- Coordinate quotation sharing, location approval and agreement procedures.
- Ensure timely collection of franchise payments.

C. Lead Management & Reporting

- Maintain proper lead records in CRM / Excel.
- Track lead status: New Lead, Contacted, Interested, Follow-up, Location Approval, Agreement,



Payment Received and Converted.
- Monitor daily call reports and follow-up activities.
- Prepare daily, weekly and monthly sales performance reports.
- Ensure no potential lead is left unattended.

D. Franchise Onboarding Coordination

- Coordinate with the location approval team.
- Ensure timely preparation and sharing of franchise quotations.
- Coordinate with the agreement and payment departments.
- Follow up with the operations and installation teams after payment confirmation.
- Ensure a smooth transition from sales to franchise onboarding.

E. Target & Performance Management

- Achieve monthly franchise sales targets.
- Set individual targets for telesales executives.
- Improve lead conversion ratios and calling productivity.
- Identify reasons for lead rejection and improve sales strategies.
- Maintain team discipline and sales quality.

1. 3. Key Performance Indicators (KPIs)Monthly franchise conversion target.
2. Daily calling and follow-up productivity.
3. Lead-to-interested conversion ratio.
4. Interested-to-payment conversion ratio.
5. Team target achievement percentage.
6. Lead response and follow-up time.
7. CRM data accuracy and reporting compliance.
8. Franchise payment collection performance.

- 4.



Required Skills & QualificationsGraduate in any discipline (preferred).
- 2–4 years of experience in telesales, franchise sales or business development.
- Minimum 1 year of team handling experience preferred.
- Excellent communication and convincing skills.
- Strong leadership and team management abilities.
- Knowledge of CRM, Excel and sales reporting.
- Target-oriented and result-driven approach.
- Ability to handle objections and close business deals.
- 5. Daily Work ResponsibilitiesReview previous day's sales performance.
- Distribute new leads among team members.
- Monitor calling and follow-up activities.
- Review hot and interested franchise leads.
- Handle significant investor calls.
- Coordinate quotations, location approvals and payments.
- Conduct end-of-day performance reviews.
- Submit Daily Sales Report (DSR) to management.
- 6. Authority & AccountabilityAssign leads and calling targets to team members.
- Monitor team performance and recommend corrective action.
- Escalate high-value and priority franchise prospects to management.
- Recommend training and process improvements.
- Accountable for overall team sales performance and franchise lead conversion.

7. Expected OutcomeTo build a productive and result-oriented telesales team that consistently generates qualified franchise partners, increases franchise conversions and supports the Pan-India expansion of First Mechanic.

FIRST MECHANIC AUTOMOTIVE PRIVATE LIMITED

Building India's Multi-Brand Two-Wheeler Service Network

📌 Telecalling Manager (Gorakhpur)
🏢 First Mechanic
📍 Gorakhpur