Key Responsibilities Make outbound calls to customers for periodic vehicle service reminders and follow-ups. Contact customers to schedule service appointments and confirm bookings. Follow up with customers regarding service enquiries, vehicle delivery and pending jobs.
Inform customers about service offers, campaigns, seasonal check-ups and maintenance packages. Conduct post-service feedback calls to ensure customer satisfaction. Handle customer complaints and coordinate with the Service Advisor for timely resolution.
Maintain daily call records, customer databases and follow-up reports. Remind customers about insurance renewals, extended warranty and periodic maintenance. Ensure maximum customer retention through regular communication and follow-ups.
Achieve daily calling targets, appointment generation and customer satisfaction goals.