- Call customers and prospects generated through new marketing activities and branch-level campaigns.
- Follow up on customer enquiries, understand their requirements and coordinate with the respective branches for further action.
- Maintain proper lead records, calling status and follow-up details.
- Ensure timely follow-ups and support lead conversion through effective coordination.
- Call existing customers for compliance-related communication, document follow-ups and other operational requirements.
1. Branch Marketing Coordination
- Coordinate with BBHs and BOMs to plan, execute and monitor marketing activities across branches.
- Follow up with branch teams to ensure planned marketing activities are completed within agreed timelines.
- Track branch-wise activity execution and maintain regular updates.
- Coordinate the rollout of marketing policies, guidelines, campaigns and communication materials.
- Ensure branches follow the prescribed marketing guidelines and instructions.
1. Marketing Inventory &
- Stock Management
- Maintain records of marketing materials, promotional items and branding inventory.
- Track stock availability, branch-wise requirements, dispatches and utilisation.
- Coordinate with branches and vendors for timely distribution of marketing materials.
- Maintain proper inventory records and highlight stock requirements in advance.
1. Reporting &
- MIS Management
- Maintain daily calling reports, lead follow-up trackers and branch marketing activity trackers.
- Prepare regular updates on activity execution, pending tasks and customer follow-ups.
- Maintain Excel-based MIS reports and prepare basic PowerPoint presentations whenever required.
- Highlight delays,
pending activities and operational challenges to the reporting manager.
1. Coordination &
- Task Management
- Maintain close coordination with BBHs, BOMs and internal teams for effective execution of assigned activities.
- Ensure all assigned tasks are completed within the defined Turnaround Time (TAT).
- Follow up on pending activities and ensure timely closure.
- Support the marketing team in day-to-day coordination and other assigned responsibilities.
Required Skills &
- Qualifications
- Graduate in any discipline.
- 12 years of experience in telecalling, customer coordination, marketing support or branch operations.
- Experience in NBFC or Banking is mandatory;
experience in Housing Finance Companies (HFCs) is preferred.
- Good verbal communication skills in Tamil, Telugu and English. Knowledge of Hindi will be an added advantage.
- Working proficiency in MS Excel and PowerPoint.
- Good understanding of customer calling, lead follow-up and compliance-related communication.
- Strong tracking, reporting and coordination skills.
- Good time management and ability to handle multiple tasks simultaneously.
Desired Attributes
- Self-starter with a proactive approach to work.
- Comfortable working in a fast-paced and target-oriented environment.
- Solid follow-up skills with attention to detail.
- Ability to coordinate effectively with branch teams and internal stakeholders.
- Responsible for completing assigned tasks within defined timelines.
- Willingness to take ownership and ensure proper closure of activities.
Key Expectation: The candidate should be able to manage customer calling, branch coordination and marketing activity tracking independently, ensuring that all assigned activities are followed up and completed within the defined timelines.
📌 Telecaller (Chennai)
🏢 Nestavia Home Finance Private
📍 Chennai
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