Lead high-performing teams ensuring top-notch site operations, driving continuous improvement and establishing robust support processes.
Key Responsibilities :
- Manage in office and off-site support activities effectively.
- Drive process optimization by designing support SOPs.
- Enhance support outcomes via performance tracking dashboards.
- Lead and mentor support teams for high morale.
- Establish conflict resolution strategies within teams.
- Monitor site KPIs for continuous improvement.
- Conduct root cause analysis for high-impact issues.
Must-Haves :
- 7 - 10 years experience in technical support, site operations, or service delivery.
- 3 - 5 years in a technical leadership/people management role.
- Hands-on L3/L4 escalation, troubleshooting, and RCA experience.
- Experience managing site operations or large-scale technical deployments.
- Experience in automation, robotics, manufacturing, or industrial technology.
Good-to-have :
- Experience with Power BI.
- Excellent communication and stakeholder management skills.
- Strong leadership capabilities and ability to develop teams.
📌 Technical Support Lead - Robotics (India)
🏢 Futures and Careers
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.