Technical Support Representative – OS NA Voice

Company: Teleperformance

Process: OS – North America (Voice)

Location: Jaipur, Rajasthan (Work From Office)

Job Summary

Teleperformance is hiring Technical Support Representatives for its OS North America Voice process in Jaipur. The role involves handling inbound international voice calls, providing end-to-end technical support, troubleshooting customer issues, and ensuring high levels of customer satisfaction while meeting defined KPIs and service standards.

Key Responsibilities

- Handle inbound technical support calls from North America customers

- Diagnose, troubleshoot, and resolve technical issues accurately and efficiently

- Provide clear, step-by-step technical guidance to customers

- Deliver a professional and customer-focused support experience

- Document customer interactions, issues, and resolutions accurately in internal systems

- Meet performance metrics related to attendance, login hours, quality assurance, CSAT/DSAT, and productivity

- Adhere strictly to company policies, processes, and compliance requirements

Eligibility and Requirements

- Graduates or undergraduates with a minimum of 1 year of relevant experience

- Excellent verbal communication skills in English

- Strong technical aptitude and analytical problem-solving skills

- Willingness to work in rotational shifts, including night shifts

- Ability to perform effectively in a fast-paced, performance-driven environment

Salary and Compensation





- Graduate – Fresher: INR 32,000 per month
- INR 28,800 CTC + INR 3,200 Performance Linked Incentive (PLI)

- Graduate – Minimum 1 Year Experience: INR 34,000 per month

- INR 30,600 CTC + INR 3,400 Performance Linked Incentive (PLI)

- Undergraduate – Minimum 1 Year Experience: INR 34,000 per month

- INR 30,600 CTC + INR 3,400 Performance Linked Incentive (PLI)

Performance Linked Incentives (PLI) are based on:

- Attendance and login hours

- Quality (QA) scores

- CSAT / DSAT

- Overall performance metrics

Work Schedule and Benefits

- Work From Office only (Jaipur)

- Five working days with rotational weekly offs

- Ten working hours per day, including one-hour break

- Rotational shifts, predominantly night shifts

- Cab facility available for odd working hours (50% of cab cost borne by employee)

- No leaves permitted during the first three months, except weekly offs

Relocation Perks

(For candidates outside Jaipur only)

- Fourteen days of complimentary hotel accommodation (dual occupancy)

- One-way travel ticket

- INR 10,000 joining bonus

Why Join Teleperformance

- Opportunity to work in an international voice process

- Structured training programs and defined career growth paths

- Competitive compensation with performance-based incentives

- Comprehensive relocation support for outstation candidates

To apply, kindly send your resume to [email protected] or contact us at +918271273330

📌 Technical Support Executive - OSNA (Jaipur)
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📍 Jaipur