About the Company:
Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025.
Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!
Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.
Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.
About the role:
The ideal candidate will have a strong background in application and cloud security, be capable of mentoring junior engineers, and have expertise in optimizing our platform's infrastructure.
Why Join us?
- Market competitive salary with bi-annual increments.
- Great stock option policy with rights to exercise 10 years post exit.
- Well known for a collaborative culture with a top 10% rating on Glassdoor.
- Fastest-growing health tech company in India with marquee investors.
- Opportunity to build a product that will have a significant impact on people's health and well-being
Roles and Responsibilities:
- Own platform reliability and technical support across applications, APIs, and internal systems, ensuring smooth day-to-day operations.
- Monitor production systems, identify issues proactively, and troubleshoot incidents before they impact customers or business operations.
- Act as the first point of contact for production issues, investigate root causes, and coordinate with Engineering, Product,
DevOps, and external vendors for resolution.
- Work with application logs, databases, APIs, and monitoring tools to debug and resolve technical issues.
- Handle incident management, escalations, and RCA (Root Cause Analysis), and help implement preventive actions.
- Build scripts, automation, and internal tools to reduce repetitive support activities and improve operational efficiency.
- Improve platform reliability by identifying recurring issues, tracking system health, and recommending permanent fixes.
- Participate in rotational shifts to support our 18×7 platform reliability operations.
Skills We are looking For:
- 2 - 4 years of experience in Technical Support, Production Support, Application Support, SRE, or Platform Reliability.
- Robust troubleshooting and debugging skills across applications, APIs, databases, and infrastructure.
- Good understanding of SQL (PostgreSQL/MySQL), including writing queries and investigating data-related issues.
- Hands-on experience with Linux, REST APIs, HTTP, and basic networking concepts.
- Familiarity with monitoring and logging tools such as Grafana, SigNoz, Sentry, ELK, Datadog, or similar tools.
- Basic understanding of AWS/cloud infrastructure, Docker, and microservices architecture.
- Ability to write basic scripts using Python, Shell, or JavaScript for debugging and automation.
- Experience with incident management, production troubleshooting, RCA, and escalation handling.
- Good communication skills and the ability to coordinate with technical and non-technical stakeholders.
- Strong ownership mindset, problem-solving ability, and willingness to take end-to-end responsibility for production issues.
- Good to have: Experience with Redis, OpenSearch/Elasticsearch, CI/CD pipelines, and AI-assisted debugging or automation tools.
What we value most: Someone who doesn't just resolve tickets but takes ownership of issues, understands why they happened, works towards permanent fixes, and continuously improves platform stability.
📌 Technical Support Engineer (Bengaluru)
🏢 the
📍 Bengaluru