About OrbitX

OrbitX is redefining how the world spends crypto. We are a technology company enabling banking, DeFi & payment solutions for individuals and Corporates via our own set of Apps or APIs . Our platform delivers instant liquidity to spend stablecoins at over 100 million merchants in 120+ countries.

About the Role

Role Overview

We are looking for a Technical Support Engineer with 2–3 years of experience troubleshooting API/Web applications, investigating technical issues, and supporting production environments. The ideal candidate should have hands-on knowledge of backend technologies, databases, REST APIs, and AWS monitoring tools.

Key Responsibilities

- Troubleshoot and resolve technical issues in local/production environments.
- Investigate application logs, errors, and performance issues using AWS CloudWatch.
- Debug backend issues related to Node.js, REST APIs, and database queries.
- Work with MongoDB and MySQL to analyze data and troubleshoot database-related issues.
- Reproduce reported issues, identify root causes, and coordinate fixes with development teams.
- Track and manage bugs, incidents, and code changes using GitHub.
- Monitor production systems, document resolutions, and maintain technical support documentation.

Required Skills





- 2–3 years of experience in technical support or application troubleshooting.
- Working knowledge of Node.js, REST APIs, MongoDB, and MySQL.
- Experience with AWS services and CloudWatch logs and monitoring.
- Familiarity with GitHub, debugging tools, and API testing tools such as Postman.
- Strong analytical, problem-solving, and communication skills.
- Ability to investigate issues independently and collaborate effectively with developers.

What We Offer

- INR. upto 5 to 6 Lacs Per Year
- Remote flexibility, global work culture, and cutting-edge tools
- Rapid-moving startup energy with a focus on sustainable innovation

How to Apply Please send your CV and a brief cover letter explaining your fit and motivation to [email protected] , with the subject line: “Technical Support Engineer Application" & Your Name

At OrbitX, we truly value your passion and interest in joining our mission. To ensure a smooth and respectful hiring process, we kindly request that you apply only if your experience closely aligns with the qualifications listed in the . This helps us focus on genuine fits and avoid inbox overload. Please note that applications sent via direct messages (DMs) will not be considered.

📌 Technical Support Engineer (India)
🏢 OrbitX
📍 India