KG Invicta Services (KGiS) is a global Business Process Consulting and Management (BPCM) services company with over three decades of experience. With 2,500+ employees and 150+ clients worldwide, KGiS delivers technology-enabled business solutions across Healthcare, Contact Center Services, Finance &
- Accounting, HR &
- Talent Services, and Software &
- Automation. The company operates across India, the USA, Belize, UAE and Malaysia.
Roles &
- Responsibilities
- Provide Level 2 support for Windows desktops and laptops (hardware & software).
- Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts, and mobile email setup
- Use critical thinking and logical probing techniques to identify root causes of issue
- Provide remote support to end-users with varying levels of technical proficiency.
- Guide users with patience and empathy, especially those who are not tech-savvy.
- Document troubleshooting steps and resolutions in the ticketing system
- Collaborate with other IT team members for systemic issue resolution
- Ensure adherence to IT policies, processes, and security standards
Required Skill Set
- Minimum 1 Year experience in IT desktop support or Level 2 technical support role.
- Strong knowledge of Windows 10/11, MS Office, and common desktop applications.
- Experience in email client configuration and email protocol handling.
- Proficient in network printer setup, print server management, and troubleshooting.
- Excellent interpersonal and communication skills, especially with non-technical users.
- Ability to multitask and manage time efficiently in a fast-paced workplace
📌 Technical Support Engineer (Coimbatore)
🏢 KG Invicta Services (KGiS)
📍 Coimbatore
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