Location: Hyderabad

Work Mode: Onsite – 5 Days Work from Office

Experience: 14+ Years

Relevant SDM Experience: 6+ Years

Budget: Up to ₹25 LPA (Based on experience)

Employment Type: Full-Time

We are looking for an experienced Technical Service Delivery Manager with strong expertise in NOC and Production Support to lead technical service delivery in a 24×7 environment.

Key Responsibilities

- Lead NOC and Production Support operations.

- Manage and coordinate P1/P2 Major Incidents.

- Provide technical guidance to L2/L3 infrastructure teams.

- Oversee monitoring, alert management and operational governance.

- Drive RCA, recurring issue resolution and service improvement.

- Ensure SLA adherence and track operational metrics such as MTTR.

- Coordinate across infrastructure teams including Windows, Linux, Network, Load Balancers and Middleware.

- Manage NOC teams, shift coverage and operational handovers.

- Communicate effectively with customers and stakeholders.

Required Skills

- 14+ years of total IT/Infrastructure experience.





- 6+ years of recent experience as a Technical Service Delivery Manager.

- Strong NOC Operations and Production Support experience.

- Solid Major Incident Management experience.

- Prior hands-on technical infrastructure experience.

- Good understanding of:
- Windows / Linux Servers

- Networking

- F5 / Load Balancers

- Middleware platforms

- Monitoring & Observability

- ServiceNow / ITSM

- Excellent communication and stakeholder management skills.

Work Schedule

- 5 days work from office with 2 days off per week.

- 3 rotational shifts:
- 5:30 AM – 2:30 PM

- 1:30 PM – 10:30 PM

- 9:30 PM – 6:30 AM

- Cab transportation and applicable shift allowances will be provided.

Interview Process

- 2 Technical Interview Rounds

- Round 1: Virtual

- Round 2: Face-to-Face at Chennai, Hyderabad, or Bengaluru

- Work location: Hyderabad only

Immediate joiners or candidates serving notice period are preferred.

📌 Technical Service Delivery Manager (Hyderabad)
🏢 Connexr Solutions
📍 Hyderabad