About us

Swift is building a next generation checkout and fulfillment service for India — a platform rolling up payments and logistics solutions for all fulfillment needs. We give emerging D2C brands the opportunity to provide a customer experience at par with the likes of Amazon and Flipkart, for channels spanning across marketplaces (Amazon, Flipkart etc.), webstores (Shopify, WooCommerce etc.) and social media stores (WhatsApp, Instagram etc.). Think of us like Amazon for the vast majority of brands that do not want to rely solely on marketplaces for their sales.

We are a young, Kalaari-backed start-up that believes that there are many things a brand has to worry about when selling online — logistics and payments shouldn’t be one of them. With our solution, SMBs and D2C brands get access to technologies and services like one-tap checkout, payment processing, live tracking, COD and returns reconciliation, delivery intelligence and much more.

We want to be the #1 e-commerce stack that’s reliable, easy to use, and affordable.

Job Summary The Technical Account Manager (TAM) will play a crucial role in planning, executing, and delivering technical projects, ensuring they are aligned with the company’s strategic goals. The TAM will collaborate with cross-functional teams, including engineering, product, growth and finance, to facilitate clear communication, gather requirements, drive project execution, and deliver high-quality solutions on time. This role is ideal for a highly organized, solutions-oriented individual with a strong technical background who can thrive in a fast-paced setting.

Key Responsibilities

1.Project Planning and Coordination

- Develop, manage,



and communicate project timelines, scope, and resource requirements to ensure successful project delivery with our enterprise clients.
- Coordinate cross-functional collaboration between engineering, product, growth and finance to align on project goals, dependencies, and priorities.

2.Stakeholder Communication

- Serve as the primary point of contact for project stakeholders, including providing regular updates, managing expectations, and addressing concerns.
- Facilitate communication and conflict resolution among teams to keep projects on track.

Qualifications

Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.

Experience:

1+ years of experience in technical project or program management within a tech-driven company.

oProven experience managing cross-functional projects with a focus on software development, infrastructure, or other technical areas.

Technical Skills:

- Strong understanding of software development processes
- Familiarity with project management tools (e.g., Jira, Asana) and methodologies such as Agile, Scrum, or Kanban.

Soft Skills:

- Exceptional organizational and time management skills with the ability to prioritize and manage multiple tasks effectively.
- Excellent verbal and written communication skills, with the ability to simplify complex concepts for stakeholders at all levels.
- Strong problem-solving skills with a proactive approach to identifying risks and finding solutions.
- Preferred Skills and Competencies
- Experience with data analysis and performance metrics to inform decision-making.
- Ability to drive change management and influence team members towards continuous improvement.

📌 Technical Account Manager (TAM) (Bengaluru)
🏢 Swift
📍 Bengaluru