Role: Team Lead (International Voice process)

Location: Ghansoli, Navi Mumbai

Shifts: Fixed (Sat and sun Fixed off)

International experience mandatory !!!

Requirements:

- Graduation is mandatory.
- 5 years of overall experience.
- Minimum 1 year of on-paper experience as a Team Leader.
- Must have experience in handling International Voice processes.
- Must have experience in Inbound Customer Service.
- Should have handled a team size of 25 members.
- Positive understanding of BPO metrics, including SLAs, CSAT, attrition, shrinkage, AHT, Occupancy, utilisation.
- Immediate joiners are preferred.
- Must reside within a 30 km radius of Ghansoli.

Interested candidates can share their updated resumes:

Email: [email protected]

Business WhatsApp: (phone hidden)

Role: Team Leader, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills International Voice ProcessCSAT Lead OperationsBPO OperationsCall Center OperationsInternational BPOCustomer SupportSLA ManagementAttritionShrinkageAht

📌 Team Lead -International Voice Process (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai