Job Location: Noida & Preet Vihar, Delhi NCR

Department: Retail Operations

Designation: Store Manager

Experience: 4–7 Years

Industry Preference: Retail, Luxury Retail, Beauty & Wellness, Fashion, Lifestyle or Salon Industry

Employment Type: Full time

About Hair Originals:

Hair Originals is a leading premium human hair extensions and hair solutions brand, offering high-quality wigs, toppers, hair patches, volumizers and customised hair solutions. We focus on delivering personalised customer experiences through our Experience Centres and innovative hair solutions.

Role Overview:

We are looking for a dynamic and customer-centric Store Manager to lead our retail store operations at Noida and Preet Vihar. The individual will be responsible for managing daily store operations, driving sales, ensuring excellent customer experience, managing the store team and achieving business targets.

Key Responsibilities:

1. Sales & Business Development

- Drive monthly sales targets and revenue growth for the store.
- Generate walk-ins, convert enquiries and maximise customer conversions.
- Monitor sales performance, average transaction value and upselling opportunities.
- Develop local market relationships and explore business development opportunities.
- Ensure effective follow-ups with potential and existing customers.

2. Store Operations & Management

- Manage end-to-end daily store operations and ensure smooth functioning.
- Maintain store hygiene, visual merchandising, product displays and inventory.
- Ensure proper stock management, billing, documentation and daily reporting.
- Monitor stock movement and coordinate with the warehouse and central teams.
- Ensure adherence to company SOPs and operational standards.

3. Customer Experience & Relationship Management

- Deliver an exceptional and personalised customer experience.




- Understand customer requirements and recommend suitable hair solutions.
- Handle customer queries, complaints and escalations professionally.
- Ensure timely follow-ups and maintain strong customer relationships.
- Maintain high standards of customer satisfaction and service quality.

4. Team Management & Leadership

- Lead, motivate and manage the store sales and operations team.
- Allocate responsibilities and monitor individual performance.
- Conduct regular team briefings, training and performance reviews.
- Ensure discipline, attendance and grooming standards.
- Develop a performance-driven and customer-focused team.

5. Reporting & Business Analysis

- Prepare daily, weekly and monthly sales and operational reports.
- Track store KPIs, conversion rates, walk-ins and revenue performance.
- Analyse business gaps and implement corrective action plans.
- Coordinate with the corporate team for operational and business requirements.

Required Skills:

- Strong sales and customer relationship management skills.
- Excellent communication, negotiation and interpersonal abilities.
- Proven experience in handling retail store operations and sales targets.
- Strong team management and problem-solving capabilities.
- Comfortable with MIS, Excel, CRM and retail management systems.
- High ownership, accountability and a customer-first approach.

Preferred Profiles:

- 4–7 years of experience in retail store management.
- Experience managing premium retail, beauty, fashion, lifestyle or salon stores will be preferred.
- Candidates with experience in handling high-value products and personalised customer consultations will have an added advantage.
- Should be comfortable working in a target-driven retail environment.

- Interested candidates can share their updated CV along with current CTC, expected CTC and notice period to [email protected]

📌 Store Manager (Delhi)
🏢 Hairoriginals
📍 Delhi