New Delhi

Others / Full Time / On-Site

Your Role

Key Responsibilities

- Store Operations &
- Shift Management

Own end-to-end store operations across all shifts (typically 3 rotating shifts covering 24 hours), ensuring seamless handover between shifts with zero disruption to customer service or stock integrity. Prepare and manage shift rosters ensuring adequate manpower coverage during peak flight banks, red-eye slots, and low-footfall hours, while staying within manpower budget.

Ensure personal presence/coverage of high-traffic periods and be available on-call for escalations across shifts.

- Sales &
- Commercial Performance

Deliver store revenue, ATV (Average Transaction Value), conversion %, and category-wise sales targets. Drive upselling/cross-selling, especially of high-margin and duty-free/travel-exclusive SKUs.

Analyze flight schedules and passenger traffic patterns to optimize staffing and stock allocation by shift.

Monitor competitor stores within the terminal and recommend tactical responses.

- Inventory &
- Loss Prevention

Ensure accurate stock ordering management, cycle counts, and shrinkage control across all shifts — a critical control point given 24x7 handovers. Coordinate with warehouse/CFA for airside replenishment within customs/security clearance timelines.

Ensure periodic receipt of inventory, from Coimbatore warehouse, at T3 airport unloading bay and transfer to store.

Ensure zero pilferage through strict SOP adherence, CCTV monitoring, and shift-wise stock reconciliation

- Compliance &
- Airport Regulatory Adherence

Ensure all staff hold valid AEP (Airport Entry Pass)/security clearances and renewals are tracked proactively. Ensure full compliance with CISF/BCAS security protocols, customs regulations (for duty-free categories, if applicable), and DIAL (Delhi International Airport Ltd.) terminal operating guidelines.

Maintain compliance with fire safety, licensing (weights & measures,



GST documentation) and health & safety norms applicable to airport retail.

- Team Leadership &
- People Management

Recruit, train, and retain frontline staff in a high-attrition, shift-based workplace. Drive a culture of grooming, guest interaction standards, and multilingual service (Hindi/English/basic conversational skills in a third language is a plus, given international traffic).

Conduct shift briefings, performance reviews, and manage disciplinary/grievance matters as needed.

- Visual Merchandising &
- Brand Standards

Ensure VM guidelines, planograms, and brand display standards are maintained across all shifts. Coordinate window/display changes around new launches, seasonal campaigns, or promotions with minimal disruption to live operations.
- Reporting &
- Stakeholder Management

Provide daily/weekly/MIS reports on sales, footfall conversion, stock, and manpower to the Area Manager. Liaise with DIAL, airport authorities, mall management (T3 retail management team), landlord representatives, and category/brand teams.

Manage vendor coordination for store maintenance, housekeeping, and security within a live operational airport environment.

Qualifications

Bachelor Degree

Desired Skills

- Strong people management skills with proven ability to manage and motivate teams across rotational shifts.
- High tolerance for a fast-paced, security-controlled, and time-pressured environment.
- Strong numerical/commercial acumen —
- P&L;, shrinkage, conversion metrics.
- Working knowledge of POS/ERP systems and inventory management tools.
- Willingness and ability to work nights, weekends, and holidays as part of the shift roster.
- Prior AEP (Airport Entry Pass) or willingness/eligibility to undergo airport security clearance (police verification, background check) is mandatory.
- Candidates with valid passport.
- Composure under pressure — flight delays, irregular passenger flow, and last-minute operational changes are routine in this environment.

📌 Store Manager (Chennai)
🏢 Isha LIFE Health Solutions
📍 Chennai