Role in the organization: To manage a store in a profit center capacity in order to achieve budgeted sales and profits and provide superior customer service

Nature of Experience: 5 - 10 years of work experience in retail sales operation with min 3 - 5 years of team handling experience

Educational Qualification: Graduate / PG / MBA

Key Responsibilities:

Sales Target Achievement To ensure implementation of promotional activities and create awareness of the Fabindia brand

Identify potential customers and customize selling approach to cross sell/ up-sell

Planning and Achieving the daily / monthly Store as well as category sales Targets of the stores

Handling Customer queries To track and monitor retail metrices like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measures

Should be able to Gauge customer requirements, bulk orders and fulfillment of same

Ordering the right product mix to meet customer/ store needs

Customer Service To ensure superior customer service at all times

Ensure major customer issues / complaints /feedbacks are escalated to the Area Manger/MRH

Ensure appropriate look and feel, smooth running and security of own stores

Maximize the store Profitability and Productivity by following the productivity parameters

Maintain the balance between optimal utilization of the wallet and meeting customer needs

Monitor compliance and provide inputs for refinement

Identify need gaps and influence product mix

Ensure optimal utilization of the wallet.

Plan ordering and managing stock levels as per Fabindia SOP

Providing inputs towards product development / Quality Issues To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss To keep check on the given OPEX budgets to ensure expenses are within the Budgets

Visual Merchandising To ensure VM Guidelines are followed and adhered to at the store

Enhancing the customer experience by providing feedback / guidance to the team on Visual Merchandising





Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categories

Administrative Responsibility

Providing data and the initial framework of the store budget

Monitoring actual performance against OPEX budget through the year

Compiling data and timely reporting of relevant market MIS reports(mystery customer, footfall, conversion, average bill value etc.)

Maintaining procedural and documentary compliance To ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claims

Market Study

Track competition and local environment and provide inputs to AM / MRH

Formulating strategies & recommending business development initiatives / workable business ideas

Identifying potential store locations and business opportunities

MIS and Reporting

Regular analysis of sales and stocks – region / store / category wise To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly

Self & Team Development/ Teamwork

Self-development

Team development by constant coaching and training To deploy staff between the categories basis their competencies

KRA based evaluation performance of all reportees to be done by the end of every block and KRAs to be handed over to all reportees at the beginning of every block

Running a detailed induction program along with Training department for induction of recent team members. To provide coaching and mentoring to new employees

Improving teamwork with peers/ markets/ PH To ensure that all team members are groomed as per Fabindia standards and adhere to the code of conduct

Knowledge Required

Product Knowledge

Store Operations

Visual Merchandising

Markets Commercials

I.T Operations

Marketing

Logistics

Skills Required

Focus on Results

Innovation and Openness to Learning

Customer Focus

Decision making

Entrepreneurial and Strategic Orientation

Planning and Analysis

People Development

Team work

Communication

Interested candidates please share resume at [email protected]

📌 Store Manager (Bengaluru)
🏢 FABINDIA
📍 Bengaluru