Company Description Super7-Gaming is a global developer of innovative gaming platforms and provider of robust, turnkey gaming systems for casino operators. The company delivers comprehensive casino development services, including its own bonus, loyalty, and tournament solutions. Super7-Gaming partners with over 80 well-known casino brands worldwide, supporting a wide range of gaming experiences.

Team members work with scalable, modern technology designed to meet the evolving needs of online and land-based casinos. The company values reliability, creativity, and a strong commitment to client success.

Role Description This is a temporary, remote Sr.

Customer Technical

Support – AI Experienced role focused on assisting casino clients with AI-driven gaming and platform features. Day-to-day responsibilities include responding to technical support requests, diagnosing issues with AI modules and gaming systems, and providing clear resolutions or workarounds. The role involves collaborating with product and engineering teams to escalate complex cases, documenting recurring issues, and contributing to knowledge base articles and best practices. The individual will monitor system performance, analyse support trends, and help optimize customer satisfaction through proactive outreach and guidance.



This position also requires clear communication with stakeholders to ensure timely updates and alignment on service-level expectations.

Qualifications

- Candidates should possess robust Customer Support and Customer Satisfaction skills, with a focus on service quality and issue resolution.
- Candidates should possess excellent Interpersonal Skills and Communication abilities for working with diverse clients and internal teams.
- Candidates should possess solid Analytical Skills to troubleshoot technical problems, interpret system logs, and assess AI-related behaviours.
- Relevant experience with technical support for SaaS or gaming platforms, including familiarity with AI or machine learning-based features.
- Ability to work independently in a remote environment, manage multiple tickets, and prioritize tasks based on impact and urgency.
- Experience using ticketing systems, remote diagnostic tools, and standard support workflows; knowledge of APIs or databases is a plus.
- Background in information technology, computer science, or a related field, or equivalent practical experience.
- Experience in the gaming or online casino industry is beneficial but not required.

📌 Sr. Customer Support - AI Experienced (Immediate joiners only) (India)
🏢 Super7-Gaming
📍 India