- 58 years of professional experience in Resource Management, Shared Services, Operations, Workforce Planning, Professional Services, or a related function.
- Bachelor’s degree in Business, Operations, Management, Finance, Information Systems, or a related discipline.
- Experience working with ServiceNow or other ticketing, workflow management, or case management systems.
- Experience working with geographically dispersed and globally distributed teams.
- Demonstrated success leading operational excellence, continuous improvement, or business transformation initiatives.
- Exposure to AI-enabled technologies, automation platforms, intelligent workflow solutions, or digital transformation programs.
- Hands-on exposure to generative AI tools and practical use cases in business operations, reporting, or process improvement.
- Experience automating reports or business processes using Power BI, Power Automate, advanced Excel, scripting, or comparable tools.
- Exposure to designing or building AI agents,



copilots, chatbots, or agentic workflows that simplify work and improve team productivity.
- Ability to identify suitable AI and automation opportunities while considering data quality, security, governance, and human oversight.
- Robust analytical, problem-solving, organizational, and decision-making skills.
- Excellent written and verbal communication skills and ability to engage stakeholders at all organizational levels.
- Advanced Microsoft Excel skills with proficiency in PowerPoint, Word, and SharePoint.
- Experience with Workday, Salesforce, workforce planning, staffing, or resource management platforms preferred.
- Knowledge of SLA management, KPI reporting, and shared services delivery models preferred.
- Ability to manage multiple priorities and work independently in a fast-paced environment.

📌 Sr. Associate Resource Management (Workforce Planning, Pre Staffing) (Bengaluru)
🏢 Huron
📍 Bengaluru