Job Title: Sr. Client Service

Location: Mumbai The Senior Client Service professional is responsible for delivering high-quality, efficient and seamless client experiences through the day-to-day management of assigned accounts and projects.

Reporting directly to the Director, this role plays a key part in driving client retention, satisfaction and business growth while strengthening Prolite's brand value among clients and prospects. The position also contributes to achieving operational and profitability targets by ensuring effective project execution, strong internal coordination and consistent service delivery.

The role requires a proactive approach to client relationship management, problem-solving, team coordination and continuous improvement.

Primary areas of focus:

- Client Service Excellence: Delivering consistent, high-quality client experiences aligned with Prolite's operational standards and service expectations.
- Account & Project Management: Ensuring smooth execution of assigned accounts and projects through effective planning, coordination and follow-through.
- Cross-functional Collaboration: Working closely with operations, design, production and R&D; teams to meet client requirements and business priorities.
- Business Growth: Strengthening existing client relationships, identifying opportunities for additional services and contributing to business profitability.
- Performance & Efficiency: Consistently meeting operational productivity, service quality and performance targets.

Detailed Accountability :

1. Account & Project Ownership: Successfully manage assigned client accounts and projects, ensuring timely execution, quality delivery and profitability.
2. Client Relationship Management: Build and maintain solid relationships with clients through proactive communication,



regular follow-ups and exceptional ongoing client care.
3. Cross-functional Coordination: Work closely with operations, design, production and R&D; teams to ensure seamless project execution and timely delivery in line with client expectations.
4. Business Retention & Growth: Strengthen existing business relationships, identify opportunities for cross-selling and upselling Prolite's services, and contribute to account growth.
5. Client Engagement: Develop relationships across different levels of the client's organisation, including key decision-makers and day-to-day representatives.
6. Issue Resolution: Address client concerns and project-related challenges promptly, ensuring solutions are appropriate for both the client and Prolite.
7. Resource Optimisation: Effectively leverage internal systems, processes, team capabilities and organisational resources to maximise efficiency and quality of delivery.
8. Team Mentoring & Onboarding: Guide and coach newly onboarded Client Service Executives, helping them understand Prolite's processes, service standards and ways of working.
9. Performance & Process Adherence: Consistently meet agreed timelines, productivity targets and professional standards while ensuring adherence to organisational processes.
10. Escalation & Reporting: Keep the Director informed of critical client concerns, project risks and operational challenges, escalating matters wherever necessary.

Good to have :

- 2+ years of experience in Client Servicing, Account Management or a similar role.
- Experience working with corporate clients, preferably within HR, employee engagement or the corporate events industry.
- Strong verbal and written communication skills, with fluency in English.
- Excellent interpersonal, coordination and relationship management skills.
- Ability to manage multiple accounts and projects simultaneously.

📌 Sr Client Service (Mumbai)
🏢 Prolite Ent
📍 Mumbai