Position Summary

Join the TIS-D&A-ServiceNow; team as a Specialist, Technical Project and Program Management and support the administration and enhancement of ServiceNow HR Service Delivery (HRSD), and other HR technology solutions. In this role, you will help manage system configuration, user access, security, and data management; resolve user requests and production issues; and support change requests, testing, release management, and system documentation. You will collaborate with product, functional, and technical teams to analyze requirements and impacts, identify risks, and deliver reliable solutions that meet service-level agreement (SLA) commitments and enhance the employee service experience.

Work you'll do

As a Specialist, Technical Project and Program Management on the TIS-D&A-ServiceNow; team, you will be responsible for:

- Administer ServiceNow HR Service Delivery (HRSD), and HR systems, including system configuration, user access, security, and data management.
- Analyze business requirements, service requests, incidents, defects, and change requests; conduct impact analyses and recommend system solutions to stakeholders.
- Resolve user queries and operational issues in accordance with service-level agreement (SLA) standards and coordinate with product, functional, and technical teams.
- Create and maintain system guides, user manuals, project templates, and documentation in accordance with established specifications, standards, and design guidelines.
- Support testing, user-story validation, release management, reporting, and workflow improvements; identify risks and help maintain delivery quality and schedules.

The team The Core Talent Services is the HR services center for the U.S. organization across all regions.



The Digital Enablement team is focused on developing business-aligned solutions that provide enhanced employee experience through innovative solutions which are efficient and effective. Our goal is to deliver high-quality service through world class technology solutions, strategic reporting, data visualization and analytics.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required

- Bachelor's degree
- 2-3 years of experience as a systems administrator working with Human Resource Management System (HRMS) platforms
- Experience supporting Human Resources (HR) processes and Human Resources Information System (HRIS) technologies
- Experience configuring and maintaining HR tools

Preferred:
- Experience using ticketing systems, including ServiceNow

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It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive

At Deloitte, we know that great people make a outstanding organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits.

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Specialist - Technical Project and Program Management - Talent Innovation & Solutions - HR System Administrator - Hyderabad

Hyderabad, Telangana, India

📌 Specialist - Technical Project and Program Management - Talent Innovation & Solutions - HR System Administrator - Hyderabad
🏢 Deloitte
📍 Hyderabad