– Spa Supervisor

Department: Spa & Wellness Industry: Luxury Hospitality / 5-Star Hotel

Designation: Spa Supervisor

Reports To: Spa Manager / Director of Spa

Job Purpose

To supervise the day-to-day operations of the hotel spa, ensure exceptional guest experiences, maintain high service standards, and support the Spa Manager in achieving operational and revenue targets.

Key Responsibilities

1. Spa Operations

- Supervise daily spa operations, ensuring smooth and productive functioning.
- Ensure all spa facilities, treatment rooms, reception areas, and relaxation zones are maintained to luxury hotel standards.
- Monitor staff grooming, punctuality, discipline, and professional conduct.
- Ensure adherence to hotel SOPs, hygiene, health, and safety standards.

1. Guest Relations & Service Excellence

- Welcome guests and ensure personalized, warm, and professional service.
- Handle guest queries, complaints, and feedback efficiently.
- Ensure guest satisfaction and maintain high service standards in line with 5-star hospitality expectations.
- Recommend suitable spa treatments, packages, and wellness services.

1. Team Supervision & Training

- Supervise Spa Therapists, Receptionists, and other spa team members.
- Prepare duty rosters and monitor staff attendance.
- Conduct regular briefings and on-the-job training.
- Support staff development and performance evaluation.

1. Revenue & Sales

- Promote spa treatments, packages, memberships, and retail products.
- Encourage upselling and cross-selling to maximize revenue.
- Monitor daily bookings, treatment occupancy, and sales performance.
- Support the Spa Manager in achieving departmental targets.

1. Inventory & Administration

- Monitor inventory of spa products, linen, amenities, and equipment.




- Ensure proper stock control and timely replenishment.
- Maintain treatment records, daily reports, and guest feedback.
- Coordinate with other hotel departments for smooth operations.

Candidate Requirements

- Diploma or certification in Spa Therapy, Wellness, Hospitality Management, or a related field.
- Minimum 3–5 years of experience in a spa environment, preferably in a 5-star hotel or luxury resort.
- At least 1–2 years of supervisory experience preferred.
- Good knowledge of spa treatments, wellness therapies, and spa operations.
- Excellent communication, interpersonal, and guest-handling skills.
- Strong leadership, team management, and problem-solving abilities.
- Well-groomed, professional, and guest-oriented personality.

Key Competencies

- Leadership & Team Management

- Guest Relationship Management
- Spa Operations & Service Excellence
- Upselling & Revenue Generation
- Staff Training & Development
- Hygiene, Grooming & Safety Standards
- Complaint Handling & Problem Resolution

Preferred Candidate Profile

A dynamic and guest-focused professional with strong spa operational knowledge, excellent leadership abilities, and experience in luxury hospitality, capable of maintaining international spa service standards and delivering memorable guest experiences. Pay: ₹22,000.00 - ₹38,000.00 per month

Benefits

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Ability to commute/relocate:
- Ranakpur, Rajasthan 313325: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Are you from hotel background?

Experience:
- Massage: 3 years (Required)
- Hospitality: 1 year (Required)

Language:
- English (Required)

Work Location: In person

📌 Spa Supervisor (Ranakpur)
🏢 HPK u0026 Associates
📍 Ranakpur