Job highlights

- Communicating well with different audiences (developers,technical and non-technical users) . Should be flexible to work in 24*7 shifts based on business requirements,including night shifts on monthly rotation basis.
- Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time .
- Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
- Communicating effectively (both verbal and written) with our customers and internal stakeholders
- Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
- Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
- Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
- Problem solving,



having a natural curiosity and demonstrating the ability to learn rapidly
- Communicating well with different audiences (developers, technical and non-technical users)
- Should be adaptable to work in 24*7 shifts based on business requirements, including night shifts on monthly rotation basis.

Requirements

- Adept in any one or more programming languages like Python , Java , Javascript , Angular , React , HTML/CSS
- Exposure to Linux/Unix operating systems and REST API
- Exposure to Database (SQL/Mongo) would be a huge plus
- Exposure and hands on experience in one of the following like AWS,Kafka and ElasticSearch would be highly preferred
- Excellent communication skills in written and spoken English

NOTE: This is not a developer role and does not involve coding

📌 Solution Engineer (Bengaluru)
🏢 MoEngage
📍 Bengaluru