Build high-performance AI-enabled contact center channels (Outbound) with enterprise-scale microservices and Responsive Frontend using API 1st principle leveraging AI SDLC

Team Charter

Description

Core Domain

Architect and implement Predictive, Progressive, and Preview outbound systems using Go microservices and API-first design.

Administration & Configuration

Develop management interfaces and services built on Node.js.

Full-Stack Autonomy & Deployment

Operate within a self-sufficient team covering end-to-end delivery; knowledge of Argo CD is a plus.

Operations & Observability

Provide customer support and troubleshooting using Grafana and telemetry tools.

Education & Qualification

Requirement/Details

Total Experience

12+ years in architecting, designing, developing, deploying, and troubleshooting cloud API-based microservices (Cloud Native and Hybrid) & Front End.

Backend Development

12+ years of core backend development.

Full-Stack Experience

5+ years in full-stack application development.

AI SDLC Experience

1+ years using Agents & Skills to perform assessment, planning, implementation, testing, deployment, documentation, troubleshooting

Platform & DevOps Architecture (Optional)

2+ years of experience in platform/system architecture.

Responsibilities

Description

Backend Architecture & Solution Design

Design, build, and deploy enterprise-scale microservices handling high TPS with ultra-low latency, high resiliency, scalability, observability, and serviceability.

Frontend





JavaScript/TypeScript, React/ Angular

Technical Leadership & Collaboration

Serve as a technical domain expert, lead system design decisions, review code, and collaborate in Agile/Scrum cross-functional teams.

Operations & Quality Assurance

Troubleshoot, debug, and resolve issues, manage containerized deployments (Docker, Kubernetes, Helm)

Technical Skills & Competencies

Category

Skills & Technologies

Backend

Robust proficiency in Go/Java, NodeJS

Frontend

JavaScript/TypeScript, React/Angular, SDKs

Data Streaming & Databases

Kafka, Redis, MariaDB/MySQL

Architecture & Web Services

Microservices architecture, distributed systems design, RESTful APIs

Cloud & DevOps

Hands-on experience with Azure or GCP, Docker, Kubernetes, Helm, CI/CD pipelines, and continuous delivery patterns

AI Tools & Engineering

Advanced proficiency with AI coding assistants (Codex, Cursor, Claude), prompt engineering, Agentic-based development for planning, assessing, code generation, troubleshooting, and AI-assisted workflow optimization

Quality Focus

Static Analysis, Load & Performance Profiling & Tuning

Observability & Serviceability

Experience with Grafana/Prometheus, System Telemetry

Customer Care

Debugging & Troubleshooting Customer issues

Root-cause analysis, production troubleshooting, and incident resolution.

Domain Expertise

- Strong domain background in Telecommunications or Contact Centers Outbound Contact Center Preferred.

📌 Software Consulting Engineer/Principal Engineer Golang (Pune)
🏢 Avaya India
📍 Pune