Site IT Service Specialist II

Location: Hyderabad, On-site

Reporting to: Manager, Business IT

About Us

Liquidnitro Games is India’s flagship live services and game production company, founded by industry veterans with a proven track record in producing massively successful games and live services. For game companies,

studios, and publishers worldwide, we offer world-class game development expertise to power creativity,

growth, and profitability in their games.

The Role

- We are looking for a senior hands-on IT Infrastructure Specialist / Senior Infrastructure Support Engineer with

6–9 years of experience to serve as a senior technical anchor and escalation point within the Business IT team.

- Working closely with the Manager, Business IT, this role will take ownership of complex infrastructure, security, workplace, and studio-technology issues; lead technical projects; drive automation and operational improvements; and mentor junior IT team members.

- The ideal candidate will combine strong technical depth with an ownership mindset and will be comfortable moving between hands-on troubleshooting, infrastructure design, security remediation, project execution, vendor coordination, and technical leadership.

Key Responsibilities

Infrastructure, Identity & Cloud

- Take senior technical ownership of Microsoft 365, Microsoft Entra ID, Active Directory, SSO/SAML, MFA, RBAC, Conditional Access, and identity-governance controls.
- Review and improve Joiner-Mover-Leaver processes and access controls.
- Design, implement, and maintain endpoint-management standards using Intune, JAMF, JumpCloud, Kaseya, or equivalent platforms.
- Administer and improve Azure and AWS infrastructure including VMs, hybrid environments, access controls, monitoring, and cloud-security configurations.
- Lead troubleshooting and improvement of DNS, DHCP, networking, switches, firewalls, VPNs, wireless infrastructure, and data-center environments.
- Recommend infrastructure architecture and capacity improvements to the Manager, Business IT based on growth, reliability, security, and performance requirements.
- Serve as the L2/L3 escalation point for complex infrastructure, endpoint, identity, networking, and application issues.

Cybersecurity, Vulnerability Management & IP Protection

- Own vulnerability remediation for site IT assets, prioritising findings based on severity, exposure, and business impact.
- Track vulnerability ageing, exceptions, remediation timelines, and closure.
- Implement and maintain endpoint/server-hardening baselines, encryption, EDR/XDR, tamper protection, patch compliance, and security configurations.
- Operate and improve security platforms such as CrowdStrike, Sophos, Microsoft Defender, Microsoft Sentinel, or equivalent platforms.
- Support SIEM monitoring, security-event investigation, and incident response.
- Lead technical remediation resulting from VAPT, internal audits, external assessments, and client-security reviews.
- Implement and maintain DLP, data segregation, least-privilege access, privileged-access restrictions, removable-media controls, and network segmentation.
- Support client/project-specific security controls and isolation requirements.
- Conduct periodic access reviews for critical systems and ensure inappropriate access is remediated.
- Manage email security including phishing investigation, anti-spoofing, quarantine, transport rules, and security tooling.
- Work with Engineering, Production, HR, Legal, and business stakeholders to protect client and company source code, game assets, documents, credentials, and intellectual property.

Studio & Game Development Technology





- Take senior technical ownership of studio IT infrastructure including Git/Perforce, Jenkins/TeamCity build servers, CI environments, shared storage, and related systems.
- Work closely with Engineering teams to maintain performance and availability of source-control, build, storage, and development infrastructure.
- Support high-performance developer and artist workstations and define technical standards for different user profiles.
- Troubleshoot complex Unity, Unreal, Adobe, Autodesk, Houdini, GitHub Enterprise, Jira, and other studio-technology dependencies from an infrastructure perspective.
- Recommend scalability, performance, storage, backup, and resiliency improvements as development teams and project requirements grow.

IT Operations & Service Management

• Act as the senior escalation point for major incidents and complex technical issues.

- Lead technical root-cause analysis and drive permanent corrective actions.
- Improve Incident, Problem, Change, Request, Asset, and Configuration Management practices.
- Monitor and report SLA, MTTA, MTTR, uptime, RTO, RPO, vulnerability closure, patch compliance, and other operational/security metrics.
- Identify recurring incidents and implement technical or process improvements to eliminate root causes.
- Maintain and improve SOPs, runbooks, architecture diagrams, configuration standards, application documentation, and knowledge articles.
- Support and improve ITSM workflows, reporting, escalation models, and automation.

Disaster Recovery & Business Continuity

- Maintain backup and recovery controls for assigned systems.
- Perform periodic restore testing and validate backup integrity.
- Participate in and technically lead assigned portions of DR and BCP exercises.
- Track and remediate gaps identified during DR, restore, incident, or resilience testing.
- Support technical definition and achievement of agreed RTO and RPO targets.

Workplace, Physical Security & Office Infrastructure

- Lead technical implementation for office expansion, network rollout, Wi-Fi, racks, switching, firewalls,

conference-room technology, and workplace IT projects.

- Provide technical ownership for HID/access-control systems, CCTV, visitor-management integrations, and physical-security technology.
- Support Teams, Zoom, Google Meet, meeting rooms, AV infrastructure, and executive technology requirements.
- Manage domains, DNS, MX records, TLS certificates, and associated infrastructure.
- Ensure new locations and expanded office areas meet agreed IT, security, availability, and capacity standards.

Assets, Procurement & Vendor Management

- Own technical evaluation of hardware, software, infrastructure, and security solutions.
- Support the Manager, Business IT with vendor selection, technical comparisons, procurement decisions, and contract/SLA evaluation.
- Escalate vendor performance issues and drive technical resolution.
- Maintain standards for hardware/software lifecycle, upgrades, warranty, licensing, compliance, secure disposal, and refresh planning.
- Review license utilization and identify opportunities for consolidation or cost optimisation.

Automation & Improvement

- Develop PowerShell, Python, Power Automate, or similar automation to reduce repetitive administration and manual error.




- Automate onboarding/offboarding, compliance checks, reporting, ticketing, asset workflows, and routine operational activities where practical.
- Identify opportunities to improve reliability, security, user experience, and IT operating efficiency.

Team Contribution & Mentoring

- Mentor Site IT Service Specialist I and other junior IT team members.
- Provide technical guidance, peer review, troubleshooting support, and knowledge transfer.
- Help establish standards for troubleshooting, documentation, escalation, and service quality.
- Support the Manager, Business IT in capability development and continuous improvement of the IT team.
- Act as the senior technical point of contact when the Manager, Business IT requires escalation or technical assessment.

Required Skills & Experience

- 6–9 years of hands-on experience across IT infrastructure, systems administration, networking, security, and end-user IT.
- Strong experience with Microsoft 365, Entra ID, Active Directory, Azure, and/or AWS.
- Strong endpoint-management experience with Intune, JAMF, JumpCloud, Kaseya, or equivalent platforms.
- Strong knowledge of DNS, DHCP, LAN/WAN, Wi-Fi, VPNs, firewalls, switching, identity, and hybrid infrastructure.
- Experience with EDR/XDR, SIEM, vulnerability management, patch management, security hardening, encryption, and email security.
- Experience troubleshooting complex issues across endpoint, identity, network, cloud, application, and infrastructure layers.
- Good understanding of DLP, least privilege, network segmentation, privileged access, and IP protection.
- Experience leading infrastructure or security projects from planning through implementation and operational handover.
- Strong working knowledge of ITSM and Incident/Problem/Change Management.
- Experience with backup, restore, disaster recovery, or business continuity processes.
- Working knowledge of PowerShell or another scripting/automation language.
- Strong documentation, stakeholder-management, and communication skills.
- Ability to remain hands-on while guiding and mentoring junior technical staff.

Preferred Qualifications

- Microsoft Azure Administrator Associate (AZ-104), Microsoft 365 Administrator (MS-102), or another relevant Microsoft certification strongly preferred.
- ITIL v4, CISM, CISSP, CCNP or equivalent certification is an advantage.
- Google Workspace administration.
- PowerShell/Python automation experience.
- Experience working in gaming, creative technology, VFX, animation, media, software product, cybersecurity, fintech, or another IP/security-sensitive environment.
- Experience supporting Perforce/Git, build systems, CI infrastructure, high-performance workstations, and large shared-storage environments.
- Experience supporting environments with strict customer/client security requirements.
- Experience supporting 24/7 or business-critical operations.

Advantages

- Opportunity to become a senior technical anchor within the Business IT function of a fast-growing game production and live services company.
- Broad ownership across modern infrastructure, cybersecurity, studio technology, and automation.
- Opportunity to help shape technical standards as the company scales.
- Competitive salary and benefits.
- Professional growth and development opportunities.
- Collaborative culture focused on security, reliability, accountability, and continuous improvement.

By joining Liquidnitro Games, you will play a key role in protecting client IP, keeping our studios operating reliably, mentoring the IT team, and building a secure and scalable technology environment capable of supporting the company’s next phase of growth

📌 Site IT Service Specialist II (Hyderabad)
🏢 Liquidnitro Games
📍 Hyderabad