Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of ServiceNow SPM (Strategic Portfolio Management) Architect
Experience: 8+ years (4+ in SPM/PPM architecture or technical lead roles)
Role Overview
We are looking for a hands-on ServiceNow Strategic Portfolio Management (SPM) Architect to own the technical vision, architecture and governance of our enterprise portfolio management ecosystem. You will connect executive investment strategy to execution on the Now Platform, designing and scaling SPM capabilities so that what the business funds is what it delivers. You will work with PMO, Finance and Enterprise Architecture leaders and guide delivery teams.
Key Responsibilities Architecture & Technical Leadership
- Architect end-to-end SPM solutions across Demand Management, PPM, Resource Management, Financial Planning, Strategic Planning and Scenario Planning, Investment Funding, OKRs/Goals, and Agile Development (including SAFe).
- Define target-state architecture and roadmaps, and run design authority and technical review for SPM work.
- Enforce OOTB-first principles to keep the platform upgrade-safe and minimise technical debt, with a documented process for justified customisations.
- Align SPM with CSDM, CMDB and Application Portfolio Management, and define foundation data models and data governance that support portfolio reporting.
- Build and guide solutions on Workspaces, UI Builder and Next Experience, using Flow Designer, Script Includes and Business Rules where needed. Strategy & Stakeholder Engagement
- Translate strategic investment goals into platform capabilities with PMO, Finance, Enterprise Architecture and business leaders.
- Lead workshops on demand scoring and prioritisation, capacity and resource planning, funding models and stage-gate governance.
- Advise leadership on portfolio operating models and planning maturity, using Lean Portfolio Management, Secure, PMI and hybrid delivery approaches.
- Support pre-sales or solution shaping where applicable.
Integrations & Governance
- Design integrations between SPM and Jira, Azure DevOps, ERP/finance (SAP, Oracle), HR systems and data warehouses, using IntegrationHub, REST/SOAP APIs and MID Servers.
- Establish instance governance, coding standards and review practices for development teams.
- Build executive dashboards and KPI frameworks with Platform Analytics and Performance Analytics. AI & Innovation
- Identify and shape practical uses of Now Assist and other ServiceNow AI capabilities in portfolio work (for example, demand summarisation, risk and status insights, and planning assistance) and articulate the business value.
- Keep the SPM roadmap aligned with new ServiceNow releases. Mentoring
- Coach developers and consultants on SPM best practices and review their solutions.
Required Qualifications
- 8+ years on the ServiceNow platform,
including 4+ years as Technical Lead or Architect on SPM/PPM.
- Delivery of at least 3 full-lifecycle, enterprise-scale SPM implementations from design through go-live (2 is acceptable for candidates with strong architecture depth).
- Strong hands-on skills in JavaScript, Flow Designer, Script Includes, Business Rules, UI Builder and Workspace configuration.
- Solid knowledge of Agile and portfolio frameworks (SAFe, Scrum, Kanban, Lean Portfolio Management, PMI).
- Experience designing integrations with external platforms.
- Understanding of CSDM and CMDB.
- Working knowledge of ServiceNow’s AI capabilities and the ability to describe concrete use cases.
- Strong communication and stakeholder management, including with executives.
Education & Certifications
- Bachelor’s degree in Computer Science, IT or a related field.
- Required: ServiceNow CSA, CAD and CIS-SPM.
- Highly preferred: Certified Technical Architect (CTA) or Certified Master Architect (CMA).
Nice to Have
- Experience across other ServiceNow modules (ITSM, ITOM, APM, HRSD).
- Experience leading Agile or portfolio transformation programmes.
- Experience in consulting or client-facing environments.
Why join Genpact?
- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
📌 ServiceNow Architect (Noida)
🏢 Genpact
📍 Noida