Role: ServiceNow Administrator/Developer

Experience: 8+ years

Platform: ServiceNow

Key Modules:Customer Service Management (CSM),Strategic Portfolio Management (SPM), Configuration Management Database (CMDB)

Role Overview

We are seeking a ServiceNow Administrator/Developer to administer the platform and develop solutions across CSM, SPM and CMDB. The ideal candidate will have at least 8 years of hands-on ServiceNow experience, strong platform administration and development skills, strong JavaScript and scripting capabilities, and practical experience with all three areas.

The role combines platformadministration with hands-ondevelopment and requires close collaboration with business and technical teams to deliver secure, scalable, and maintainable ServiceNow solutions.

Key Responsibilities

- Administer, configure, maintain, and enhance the ServiceNow platform.
- Develop and customize ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.
- Configure, enhance, and supportCustomer Service Management (CSM), Strategic PortfolioManagement (SPM), and Configuration Management Database (CMDB).
- Design and implement workflows and automation to improvebusiness processes and user experience.
- Develop and maintain integrations with enterprise and third-party systemsusing APIs.
- Manage platform security, including users,groups, roles, ACLs, and accesscontrols.
- Support platformupgrades, releases, patches,clones, testing, and maintenance activities.
- Monitor platform health and performance, troubleshoot complex issues,



and perform root cause analysis.
- Develop and maintain ServiceNow Workspaces and portalsas required.
- ApplyServiceNow development, security, and platform governance best practices.
- Maintain technicaldocumentation for configurations, integrations, customizations, and support procedures.
- Collaborate with Product Ownersand stakeholders to translate businessrequirements into effective technical solutions.

CSM, SPM and CMDB Responsibilities
- Configure and support CSM capabilities, including case management, assignment, routing, SLAs, entitlements, notifications, and customer experiences.
- Configure and support SPM capabilities relatedto demand, project,portfolio, resource, and investment management.
- Configure, maintain, and supportCMDB capabilities.
- Develop workflows, reports, dashboards, and automated processes to support CSM, SPM and CMDB requirements.
- Identify opportunities to improveand automate businessprocesses using ServiceNow capabilities.

AgileDelivery
- Workeffectively within an Agile/Scrum setting.
- Participate in sprint planning, backlog refinement, daily stand-ups, sprintreviews, and retrospectives.
- Collaborate with Product Owners to refineuser stories, requirements, and acceptance criteria.




- Provide technicalestimates and identifydependencies and risks.
- Deliver enhancements iteratively while maintaining platformstability and quality.

Required Qualifications

- At least 8 years of hands-on ServiceNow experience, including administration, configuration, and development.
- Strong hands-onexperience with ServiceNow CSM and SPM, plus practical experience with CMDB.
- Strong JavaScript and ServiceNow scriptingskills.
- Experience with Business Rules,Client Scripts, ScriptIncludes, Flow Designer,UI Policies, and UI Actions.
- Knowledge of APIs and web services, with the abilityto apply that knowledge to developing and maintaining integrations with enterprise and third-party systems.
- Strong understanding of ServiceNow security, includingroles, ACLs, and access controls.
- Experience with platform upgrades,releases, testing, troubleshooting, and performance optimization.
- Experience working in an Agile/Scrum environment.
- Strong analytical, problem-solving, communication, and collaboration skills.
- Bachelor's degree in ComputerScience, Information Technology, Software Engineering, or a relatedfield, or equivalent professional experience.

Preferred Qualifications and Additional Assets
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer(CAD).
- ServiceNow certifications related to CSM, SPM and/orCMDB.
- Knowledge of ITIL practices.
- Knowledge of ServiceNow Automated Test Framework (ATF) is considered an additional asset.

📌 ServiceNow Administrator/Developer (Hyderabad)
🏢 Akkodis
📍 Hyderabad