We are looking for a proactive and customer-focused Service Support Executive to manage after-sales support, resolve customer issues, and ensure a smooth service experience for our EV charging products.

Key Responsibilities

- Handle customer service requests through calls, WhatsApp and other channels.
- Understand customer complaints and provide basic technical troubleshooting.
- Coordinate with technicians and installation partners for on-site support.
- Manage warranty claims, repairs, replacements and service requests.
- Track open service tickets and ensure timely resolution.
- Follow up with customers to ensure satisfaction after issue resolution.
- Maintain accurate service records and escalate unresolved issues.

Preferred Qualifications

- Good communication skills in English and Hindi.
- Basic electrical knowledge preferred.
- Minimum 3 years experience in technical support, customer service or electrical products is an advantage.
- Solid problem-solving skills, patience and a customer-first attitude.
- Ability to coordinate with multiple teams and manage service requests independently.

📌 Service Support Specialist (Chandigarh)
🏢 Zevpoint E-mobility Private
📍 Chandigarh