Job Summary

SMKN Motors is looking for an experienced and result-oriented Service Manager to lead and manage our commercial vehicle service operations. The ideal candidate should have strong experience in handling HCV and ILCV trucks, buses, and other commercial vehicles.

The candidate will be responsible for managing daily workshop activities, supervising service technicians and mechanics, ensuring quality repairs, improving workshop productivity, and maintaining excellent customer relationships.

We are looking for a strong leader with technical knowledge, problem-solving abilities, and excellent team management skills.

Key Responsibilities

- Manage and supervise daily service and workshop operations for HCV and ILCV commercial vehicles.
- Lead, guide, and monitor service advisors, technicians, mechanics, and workshop staff.
- Allocate repair and maintenance jobs to technicians based on their skills and workload.
- Ensure timely completion of vehicle servicing, repairs, and delivery commitments.
- Monitor workshop productivity, technician efficiency, and overall service performance.
- Handle customer inquiries, complaints, and service-related issues professionally.
- Coordinate with customers regarding vehicle complaints, repair estimates, service updates, and delivery schedules.
- Ensure proper vehicle diagnosis, quality repairs, and adherence to service standards.
- Coordinate with the spare parts department to ensure the timely availability of required parts.
- Monitor job cards, service records, repair estimates, and daily workshop reports.
- Track service revenue, labour sales,



and workshop performance targets.
- Ensure proper utilization of manpower, tools, equipment, and workshop facilities.
- Maintain customer satisfaction and build long-term customer relationships.
- Ensure compliance with workshop safety procedures and maintain a clean and organized service environment.
- Identify opportunities to improve service quality, operational efficiency, and customer retention.

Requirements & Qualifications

- Minimum 5-8 years of experience in commercial vehicle service operations.
- Previous experience as a Service Manager, Workshop Manager, Service Head, or Service Supervisor is preferred.
- Strong technical knowledge of HCV and ILCV trucks, buses, and commercial vehicles.
- Good understanding of diesel engines, transmission, clutch, braking, suspension, steering, and electrical systems.
- Experience in workshop operations, manpower planning, and team management.
- Ability to handle customer complaints and resolve service-related issues.
- Good knowledge of service processes, job cards, repair estimates, and spare parts coordination.
- Strong leadership, communication, and decision-making skills.
- Ability to manage multiple service activities and meet delivery timelines.
- Basic computer knowledge and experience in preparing service reports.
- Strong focus on customer satisfaction, service quality, and business growth.

Salary & Benefits

- Salary: Based on the candidate's experience, technical knowledge, and skills. Negotiable for the right candidate.
- Health Insurance
- Provident Fund (PF)

Job Type: Full time

Work Location: In person

📌 Service Manager (Namakkal)
🏢 SMKN MOTORS
📍 Namakkal