Key Applications: Cooling Water, Boiler Water, STP, ETP, RO and MEE.

1. Role Purpose

Provide technical service and application support to Water Treatment customers by monitoring plant performance, conducting product trials, troubleshooting issues and ensuring customer satisfaction.

2. Key Responsibilities

- Conduct customer visits and provide technical support at industrial sites.
- Perform water analysis and monitor treatment plant performance.
- Execute chemical trials, evaluate results and optimize chemical dosage.
- Troubleshoot operational issues and recommend corrective actions.
- Provide operator training and maintain strong customer relationships.
- Coordinate with Sales, R&D; and Technical teams to resolve customer issues.
- Identify new business and cross-selling opportunities.
- Maintain service reports, track issues and ensure timely closure.
- Follow safety guidelines, PPE requirements and statutory standards.

3. Technical Knowledge

- Industrial Water Chemistry and Water Analysis.
- Cooling Water and Boiler Water Treatment.
- STP, ETP and Wastewater Treatment.
- RO Systems, MEE and Membrane Technology.
- Chemical Dosing, Scaling, Corrosion and Microbiological Control.




- Water Testing Parameters: pH, COD, BOD, TDS, TSS, MLSS and DO.
- Basic plant troubleshooting and chemical dosage calculations.

4. Key Competencies

- Customer Focus and Communication.
- Analytical Thinking and Troubleshooting.
- Planning and Execution.
- Customer Relationship Management.
- Ownership and Teamwork.
- Willingness to Travel.

5. Key Performance Indicators (KPIs)

- Sales Achievement and New Customer Acquisition.
- Trial Conversion Rate.
- Customer Retention.
- Service Response Time and Complaint Resolution.
- Chemical Consumption Optimization.
- Reporting Accuracy.

6. Preferred Candidate Profile

- First Preference: Field Services Engineers with hands-on experience in industrial water treatment, customer handling, water analysis and chemical trials.
- Second Preference: Plant O&M; Engineers / Operators experienced in STP, ETP, RO or Cooling Water systems.
- Valuable communication and customer management skills.
- Knowledge of Tamil and Kannada is an added advantage.
- Willingness to travel across Tamil Nadu and Karnataka.

📌 Service Engineer - Water Treatment (Hosur)
🏢 Proklean Technologies
📍 Hosur