Kotak life Insurance!!

Designation: Service Delivery Manger

Qualifications: Any Graduate

Location: Goregaon East

Experience: 1+ Years in customer Service

Kindly share your CV on:

[email protected]

(phone hidden)

Key Responsibilities:

- Manage daily operations and ensure smooth running of the process
- Lead, guide and motivate the team and managers
- Ensure compliance with company policies and deliver excellent customer service
- Do staffing, shift planning, and people management
- Conduct performance reviews, give feedback, and train team for growth
- Coach and develop future leaders - succession planning
- Ensure all staff gets proper training
- Maintain strong communication within team and with other departments
- Coordinate with IT & Project teams for current launches and process improvements
- Attend reviews with Sr. Management and prepare process budget

Skills / experience required

- Graduates with preferably Insurance background/Voice - Customer service industry
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotational shifts
- Minimum 5 years experience as Operations manager in Banking/Insurance/BPO industry

📌 Service Delivery Manager (Mumbai Suburban)
🏢 Kotak life insurance company
📍 Mumbai Suburban