Company Description KVR Auto Group, part of the KVR Group founded in 1995 by Mr.

Balan

Nair, provides comprehensive automobile services through Maruti, Bajaj (2-wheeler), and KTM dealerships in North Kerala, India. The organization is a family-run business with active leadership involvement in day-to-day operations in Kerala and UAE. KVR Auto Group is built on the core values of transparency, trust, and a strong belief that the customer always comes first. A clear employee code of conduct supports these values and drives high sales and service standards. This commitment has helped the group become one of the most efficient and prominent automobile service providers in Kerala.

Role Description The Service Advisor role is a full-time, on-site position based at KVR Auto Group’s facility in Malappuram.

The Service

Advisor will welcome customers, understand their service needs, and create accurate job cards and service estimates. This role includes coordinating with technicians, monitoring work progress, and ensuring timely completion of service tasks.

The Service

Advisor will communicate clearly with customers about service recommendations, costs, and timelines, and follow up after service to confirm satisfaction. Daily responsibilities also include handling appointments, managing aftersales queries,



maintaining service records, and supporting continuous improvement of customer service standards.

Qualifications

- Strong customer-focused service skills, with a proven ability to deliver high levels of customer satisfaction.
- Experience in customer service and aftersales support within an automotive or related service environment.
- Excellent verbal and written communication skills, with the ability to explain technical information in clear, simple terms.
- Basic understanding of automotive systems and maintenance processes, or willingness to learn quickly.
- Ability to manage multiple customer requests, prioritize workloads, and maintain accurate service documentation.
- Comfort working in a quick-paced, on-site environment and collaborating with technicians, parts staff, and sales teams.
- Proficiency with service management software or digital tools for scheduling, documentation, and customer follow-up.
- Previous experience as a Service Advisor or in a similar customer-facing role in the automotive sector is an advantage.
- Relevant diploma or degree in automotive technology, business, or a related field preferred, or equivalent practical experience.

📌 Service Advisor (Malappuram)
🏢 KVR Auto Group
📍 Malappuram