Job Responsibilities

- Implementation and customization of customer Salesforce solution projects that involve the Sales Cloud (CRM), Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, Custom Cloud, and/or integrations to ensure scope and customer expectations are met
- Work with customer management, customer subject matter experts (SMEs) and or information technology personnel to complete Salesforce implementation tasks, as required
- Manage smaller Salesforce implementation projects or subsets of larger projects
- Apply a general understanding of business operations
- Assist with setting Salesforce implementation standards
- Respond to a variety of broad questions and concerns from customer management regarding project requirements, document needs, technical standards, and conditions
- Communicate the status of requests and determine the feasibility of projects, documents findings and actions
- Deliver results working with delivery partners, customer teams, and AppExchange vendors
- Represents the project as a Salesforce implementation expert who influences customer senior management on significant Salesforce matters
- Work under general direction and independently determine and develop an approach to solutions

Required Skills

- Lightning Components, Events, Component Bundles and Lightning Web Components
- Must have worked on both Salesforce Configuration and Customizations




- Hands on experience on Writing Triggers, VF pages, Test class batch class
- Must have worked on Integrations (REST/SOAP)
- Worked on Workflows, Process builder, Approval process and flows
- Work on the Deployments (Changesets/ANT)
- Demonstrated ability to independently analyze and design complex solutions within a tight deadline
- Valuable leadership skills
- Strong customer services skills focusing on customer success
- Strong organizational and planning skills
- Hands-on experience designing and deploying Salesforce Agentforce solutions, including configuring AI

Agents, Agent Actions, Topics, and integrating with Data Cloud for grounded, context-aware responses across Sales, Service, and Commerce workflows.
- Proficiency in Salesforce Einstein and Generative AI capabilities including Prompt Builder, Einstein

Copilot (now Agentforce), and Model Builder — with the ability to craft effective system and user prompts, evaluate LLM outputs, and implement guardrails for enterprise-grade AI deployments.
- Experience architecting multi-agent and human-in-the-loop workflows on the Salesforce platform,

including agent orchestration, fallback handling, escalation to live agents, and governance frameworks aligned with Salesforce's Trusted AI principles

Certification

- Platform Developer 1

Educational Qualifications

- Graduation (B.E/B.Tech – CSE, ECE, IT)

📌 Senior Salesforce Developer (Bengaluru)
🏢 ABSYZ Software Consulting
📍 Bengaluru