ZineIQ works with the Government and Companies across the globe contributing to their Digital Future.

Job Summary

We are looking for an enthusiastic, self-motivated and organized Senior Operations Engineer to support the day-to-day support and onboarding activities.

This is a full time permanent role at ZineIQ.

Key Responsibilities

- Work closely with the engineering and product teams, especially with respect to operations process refining, vendor management, and internal stakeholder management.
- Lead the team in re-creation, analysis, troubleshooting, diagnosis and resolving SGTraDex incidents while ensuring everyone are actively working towards established SLA.
- Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
- Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of SGTraDex environments.
- Perform analysis of SGTraDex environments for the purpose of ensuring proper configuration management and consistency.
- Work with and manage the development team to identify and manage bugs, constraints, dependencies, and risk.




- Coordinate communication between internal and external teams.
- Support System Integration Testing (SIT) and User Acceptance Testing (UAT) for project deliveries.

Must Have Skills (Non-Negotiables)

- Excellent English Language Skills - verbal and written communication.
- ITIL certification.
- More than 2 years of working experience as an operations engineer in an agile environment
- Excellent communication and collaboration skills to work with internal and external stakeholders to incident resolution
- Experience in incident and problem management processes
- Excellent analytical and problem-solving skills
- Experience with coordinating SIT/UAT is essential
- Knowledge of cloud computing (AWS) is necessary (CloudWatch)
- Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines
- Work in a cross-functional service team consisting of software engineers, DevOps, and other specialists

📌 Senior Operations Engineer (India)
🏢 ZineIQ
📍 India