About MoEngage:

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, we've evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels.

At the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights and automate marketing workflows. With our recent acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B+ monthly active users.

For over a decade, MoEngage has helped brands in 60+ countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, we’ve grown to 800+ employees across 15 global offices, recently closing a $280M Series F round.

We’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary for Personalization Engines, a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.

Equal Employment Prospect:

At MoEngage, we respect and value differences.



We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value. Employment is based solely on professional competence, and we stand firmly against all forms of discrimination.

Ready to scale? Let’s build the future of engagement together.

- Life@MoEngage

- Tech@MoEngage (Blogs)
- Leading Mind - Podcast

Skills and Requirements

- 3+ (2+ in Europe/US market) years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines
- Has a strategic mindset and ability to make sense of complex business needs
- Exceptional project management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines
- Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people
- Exceptional attention to detail - working with a customer in a highly regulated environment
- Ability to understand customer requirements and see how MoEngage can add value in various ways.
- Comfortable with communicating with all levels of team members internally and externally from C-level executives to individual contributors




- The ability to collaborate and build strong relationships with customers
- Previous experience in Customer Success or Technical account manager role for a SaaS company is a must
- SaaS and B2B experience is a must

Responsibilities

- You will be the main point of contact for MoEngage for customers and their team members operating in Europe
- Actively monitor client usage and identify opportunities to upsell additional products and services
- Troubleshoot and resolve client issues and provide proactive solutions to minimize potential issues
- Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services
- Develop and implement client retention strategies to ensure long-term partnerships
- Conduct client satisfaction surveys and analyze feedback to improve the customer experience
- Project manage different projects between MoEngage and our account
- Monitor customer health, satisfaction, risks, and escalations
- Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions
- Coordinate calls between marketing, product, sales, and engineering teams
- Have an understanding of the steps to create product requirement documents
- Keep up to date and establish a deep knowledge of MoEngage’s solutions and product
- Help customers achieve their objectives by working with MoEngage internal teams delivering timely technical guidance, enablement, and best practices materials
- Work with internal account teams to identify and resolve renewal risk, build strategies to drive further customer adoption
- Be the voice of the customer when engaging with internal teams

📌 Senior Customer Success Manager - EU (Bengaluru)
🏢 MoEngage
📍 Bengaluru