Department: Customer Support / Customer Experience
Position: Customer Support Executive
Job Summary
We are looking for a confident, professional, and customer-oriented Customer Support Executive with excellent English communication skills. The candidate will be responsible for handling customer queries, resolving complaints, providing product-related information, and ensuring a smooth and positive customer experience.
Key Responsibilities
- Handle customer queries through phone calls, emails, WhatsApp, and other communication channels.
- Communicate with customers in fluent and professional English.
- Resolve customer complaints and issues in a polite and timely manner.
- Provide accurate information about products, orders, deliveries, returns, and refunds.
- Follow up with customers to ensure their satisfaction.
- Coordinate with internal teams to resolve customer-related issues.
- Maintain proper records of customer interactions and complaints.
- Ensure high customer satisfaction and a positive brand experience.
Required Skills & Qualifications
- Excellent verbal and written English communication skills.
- Fluent English speaking with good pronunciation and confidence.
- Strong interpersonal and problem-solving skills.
- Good listening and customer-handling abilities.
- Basic computer knowledge and proficiency in MS Excel.
- Ability to handle difficult customers professionally.
- Positive attitude with a customer-first approach.
Experience & Education
- Experience: 1–3 years in Customer Support / Customer Service preferred.
- Education: Graduate in any discipline.
- Freshers with excellent English communication skills can also apply.
Preferred Candidate Profile
- Confident and presentable personality.
- Excellent command over spoken and written English.
- Skilled telephone etiquette.
- Ability to work in a fast-paced environment.
- Strong ownership and responsibility towards customer satisfaction.
Key Requirement: Excellent English communication is mandatory for this position. Pay: ₹30,000.00 - ₹45,000.00 per month