Role Overview The SAP OTC Sales & Service Functional Lead owns the design, implementation, and optimization of end-to-end Order-to-Cash Salas and service business processes across SAP S/4HANA and integrated enterprise platforms (e.g., Salesforce, CPQ, MES, PLM). This role acts as the primary bridge between business operations such as Sales Operations, Customer Service, Field Service, Logistics, and Finance and the technical delivery teams, ensuring scalable execution, seamless data orchestration, and automated workflows

Role & responsibilities

Functional Design & Architecture for OTC sales and Service e2e process

- Lead requirement-gathering workshops with cross-functional business stakeholders (Sales, Remarketing , Engineering, Finance, Service, Supply Chain) to translate complex business needs into transparent Functional Design Documents (FDDs) and user stories.
- Architect end-to-end solutions in SAP S/4HANA for OTC processes (Sales Orders, Deliveries, Invoicing, Pricing, Credit Management, Billing) and Service Management (Service Contracts, Warranty, Field Service Orders, Repairs).
- Define data flow, caching, and synchronization strategies between SAP S/4HANA and third-party/CRM systems (e.g., Salesforce, SAP CPQ, Subscription Billing).
- Working knowledge of DMS and Sales CRM systems

Knowledge of. Integration p tanforms like workato

Preferred candidate profile

Configure SAP S/4HANA SD (Sales & Distribution) and other modules, including Order Types, Material Master, Forecasting,



Pricing Procedures, Output Determination, Item Categories, and Billing Plans.

Collaborate with other functional leads and design e2e system design.

Design specs for RICEFW (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows) objects and collaborate with ABAP/middleware developers for implementation.

Drive integration testing, User Acceptance Testing (UAT), cutover planning, data migration (customer master, sales history, open orders), and post-go-live hypercare.

Optimization & Modernization

Evaluate and implement SAP Fiori applications to modernize user experiences for sales and service personas.

Identify process bottlenecks across quote-to-cash and warranty/service lifecycles, leveraging automation (e.g., RPA, workflow triggers) and advanced analytics.

Support cloud and S/4HANA upgrade or migration roadmaps (e.g., S/4HANA 2023 to RISE with SAP).

Key Qualifications & Experience

Experience

8+ years of hands-on functional experience in SAP SD, OTC, and MM, PP and other modules with at least 2 full-lifecycle S/4HANA implementations

Technical Depth

Deep knowledge of Sales Order Processing, Pricing/Taxation, Billing/Invoicing, Credit Management, Service Contracts, Warranty Management, and In-House/Field Repair.

Integrations

Strong background in integrating SAP with Salesforce (SFDC), CPQ tools, PLM, and Manufacturing Execution Systems (MES), CPI Cloud foundry, workato

📌 SAP Order-to-Cash (OTC) Sales & Service Functional Lead (Hyderabad)
🏢 Kornferry
📍 Hyderabad