Roles and Responsibilities :

- Provide production support to ensure smooth operation of Salesforce platform, troubleshooting issues and resolving problems in a timely manner.

- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.

- Develop and maintain documentation for Salesforce configurations, workflows, and business rules to ensure knowledge sharing among team members.

- Analyze data to identify trends and opportunities for growth, providing insights to stakeholders on system performance.

Job Requirements :

- 10-25 years of experience in IT services & consulting industry with expertise in Salesforce implementation, configuration, customization, integration, testing, deployment, administration.

- Robust understanding of CRM systems (Salesforce) including sales cloud, service cloud, marketing cloud modules.

- Experience working on large-scale projects involving multiple stakeholders; ability to manage competing priorities under tight deadlines.

📌 Salesforce servicenow ownership (Chennai)
🏢 Infojini Consulting
📍 Chennai