Role Overview

- Company: Zenyus AI
- Location: Jaipur
- Experience: 5-8 years
- Employment Type: Full-time

About Zenyus AIZenyus AI is a Sydney-based Salesforce consulting firm serving nonprofits, aged care providers and public sector organisations. We are also an official Anthropic Claude Partner, building AI-enabled delivery and products alongside our Salesforce practice. Our delivery teams sit in Sydney and Jaipur, and we are a small, senior-led team where every person owns outcomes. The RoleWe are looking for a functional Salesforce consultant who can run a small engagement from first conversation to go-live. You are the person who understands what the customer needs, turns it into transparent work for our developers, keeps the plan honest, and gets it delivered.

This is not a coding role. It is a hands-on delivery role that combines business analysis, functional consulting and project management. You will work directly with customers (largely in Australian time zones), run the day-to-day plan, and manage developer capacity so work lands on time and to quality.

What You Will DoOwn the customer conversation

- Run discovery and requirements workshops with business stakeholders, and document what you learn in plain, structured language.
- Convert business requirements into well-formed epics and user stories with clear acceptance criteria.
- Clarify scope, manage expectations and raise change requests early rather than late.
- Run demos and show-and-tells so customers see progress every sprint.

Plan and break down the work

- Break scope into a prioritised, estimated backlog that developers can pick up without guesswork.
- Build and maintain the project plan, milestones, RAID log (risks, assumptions, issues, dependencies) and status reporting.
- Run sprint planning, stand-ups, reviews and retrospectives, in whichever light Agile or hybrid format fits the engagement.

Drive delivery with the developers





- Schedule and balance developer capacity across projects, and flag capacity conflicts to leadership before they become delays.
- Be the bridge between the customer and the technical team: answer questions fast, unblock work and protect developers from churn.
- Configure straightforward items yourself where appropriate (fields, page layouts, flows, reports, validation) to keep momentum.

Get it over the line

- Own the test and UAT approach: write test scenarios, coordinate customer testing and manage sign-off.
- Plan data migration, cutover, training and go-live communications with the technical team.
- Hand over cleanly with documentation, training material and a short post-go-live support plan.
- Track budget, hours and margin on each engagement and keep the Sydney team informed.

What You BringMust have

- 5–8 years in Salesforce delivery or consulting, with at least 2 years running projects or workstreams end to end.
- Hands-on experience as a Salesforce business analyst, functional consultant or product owner: discovery, requirements, user stories, UAT.
- Strong working knowledge of Salesforce declarative capability (objects, flows, security model, reports and dashboards, Sales/Service Cloud, and Experience Cloud basics).
- Comfort with Agile delivery and tools such as Jira, Azure DevOps or similar, plus clear written and spoken English.
- Confidence leading customer meetings and presenting to senior stakeholders, including across time zones.
- A habit of following things through: you chase dependencies,



close loops and say early when something is off track.

Nice to have

- Experience with Nonprofit Cloud / NPSP, aged care, NDIS or public sector clients.
- Experience working with Australian, UK or US customers from an offshore base.
- Familiarity with integrations, data migration and release management at a functional level.
- Experience using AI tools such as Claude to draft user stories, test cases and documentation, and a keenness to improve how we deliver with them.

Certifications

- Required: Salesforce Certified Administrator.
- Preferred (at least one): Salesforce Certified Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, or Nonprofit Cloud Consultant.
- Valued: PMP, PMI-ACP, CSM/PSM or similar, but practical delivery track record matters more than the credential.

What Success Looks LikeFirst 30 days: you understand our delivery approach, customers and tooling, and shadow live engagements. By day 60: you are running discovery and sprint ceremonies on a small engagement with support, and writing stories developers can build from without rework.

By day 90: you own a small engagement end to end: plan, customer communication, developer scheduling, UAT and go-live.

Ongoing: projects deliver on time and on budget, customers are confident and referenceable, and developers are rarely blocked waiting on you.

Who This Role Is Not For

- Someone who wants to specialise in coding or architecture.
- Someone who prefers managing from a distance. This role is close to the work and close to the customer.
- Someone who needs a large PMO structure around them. We are small and you will build the structure as you go.

Working Arrangement

- Location: India, working with our Jaipur delivery team.
- Hours: standard India hours with a regular overlap into the Australian morning for customer meetings.

📌 Salesforce Consultant (Jaipur)
🏢 Zenyus AI
📍 Jaipur