RO:Digital Servicing - Team Member INTERNAL USAGE: No. of Vacancies: 1 Reports to: Sr Manager/ AVP Is a Team leader Y/N Team Size: Grade: Deputy Manager/ Manager Business: Retail Operations

Department: Service Recovery

Sub-Department: RBO / SRDS / DS

Location: Mumbai About Name of BU The Digital Servicing team - Bots / STPs / Process improvement / Apps

About the Role The role holder will undertake projects across a wide variety of high-profile digital / strategic intiatives for the Digital Servicing team - Bots / STPs / Process improvement / Apps

Key Responsibilities Manage Digital Servicing projects including:

Liaison with Business Leads / IT colleagues to manage all activities related to the project

Capture key information including objectives, benefits, risks, dependencies, scope, resources and costs

Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks & issues as required.

Identify, document,



analyse and ensuring the project meets business needs / strategic aims

Testing and develop controls around digital initiatives / Process

Maintaining post production effectiveness of deployments and change management

Manage project progress as per committed timelines, performance and quality, including evaluation and perks realisation

Manage project meeting requirements, producing & presenting written and oral reports/management information

Identify user /customer training needs and ensure appropriate training is provided

Qualifications Graduation/Post graduation- Well versed with branch banking and regulatory guidelines. Should have banking experience.

Role Proficiencies: Experience of successfully managing projects through all stages of project life-cycle

Experience of managing Customer experience / Improvement projects

Extensive knowledge & experience of a range of project management techniques and tools, including relevant software (e.g. MS Project.)

📌 RO:Digital Servicing - Team Member (Mumbai)
🏢 Axis Bank
📍 Mumbai