About the Role

Topform Restaurant Group is looking for an energetic, responsible, and guest-focused Restaurant Captain to manage day-to-day floor operations and ensure smooth coordination between guests, waiters, kitchen staff, and management.

The ideal candidate should have good leadership skills, robust communication abilities, and hands-on experience in restaurant service operations.

Key Responsibilities

1. Floor Management & Waiter Coordination

- Supervise and coordinate the activities of waiters and service staff.
- Allocate tables and assign service responsibilities to team members.
- Ensure proper coordination among service staff during restaurant operations.
- Monitor staff performance and maintain service standards.
- Ensure all tables are attended to promptly.

1. Guest Handling & Order Taking

- Welcome guests and assist them with seating arrangements.
- Present menus and explain food items, specials, and recommendations.
- Take accurate food and beverage orders from guests.
- Ensure orders are entered correctly into the POS system.
- Communicate special requests, dietary preferences, and modifications to the kitchen.
- Follow up with guests to ensure satisfaction with food and service.

1.



Kitchen & Service Coordination

- Coordinate with the kitchen team to ensure timely food delivery.
- Monitor order preparation and serving timelines.
- Ensure the correct dishes are served to the respective tables.
- Handle order delays and service-related issues efficiently.
- Maintain smooth communication between the kitchen and floor teams.

1. Guest Satisfaction & Complaint Handling

- Interact with guests and ensure a pleasant dining experience.
- Handle guest complaints professionally and take immediate corrective action.
- Escalate serious concerns to the Restaurant Manager.
- Collect guest feedback and work towards improving service quality.

1. Restaurant Standards & Operations

- Ensure tables are properly set and maintained.
- Monitor cleanliness, hygiene, and presentation of the dining area.
- Ensure staff follow grooming and uniform standards.
- Conduct pre-shift briefings and communicate daily specials and promotions.
- Ensure standard operating procedures are followed.

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Restaurant Captain (Vyttila)
🏢 TOPFORM RESTAURANT GROUP
📍 Vyttila