Company Description Royal Gulf Tourism LLC is a leading destination management company specializing in bespoke travel experiences across the UAE. Established in 1996, the company has over 25 years of experience serving leisure and MICE tourists from Central and Eastern Europe, Asia, Africa, and other global markets. As a preferred partner for more than 500 hotels and attractions, Royal Gulf Tourism offers comprehensive services including hotel bookings, excursions, transfers, visa assistance, and customized packages.

The company’s team of travel professionals, multilingual tour guides, and dedicated guest relations staff provide 24/7 support to ensure reliable, high-quality service. Recognized as a premier and trusted inbound tourism specialist in the UAE, Royal Gulf Tourism continues to expand its international reach and service offerings.

Role Description This is a full-time, on-site Reservations Agent role based in Kochi.

The Reservations

Agent will handle hotel and service bookings, manage reservation requests and amendments, and ensure accurate and timely confirmations in reservation systems. Daily responsibilities include responding to phone and email inquiries from travel partners and guests, providing clear information on availability, rates, and packages, and coordinating with internal departments and suppliers to fulfill booking requirements. The role involves maintaining high standards of customer service, resolving basic issues or escalations related to reservations,



and keeping detailed records of communication and transactions.

The Reservations

Agent will also support front-office and reception-style duties such as handling calls professionally, managing guest queries, and contributing to efficient office operations.

Qualifications

- Candidates should possess strong Reservations skills, including handling bookings, modifications, cancellations, and familiarity with reservation or booking systems.
- Candidates should possess excellent Customer Service and Communication skills to interact effectively with guests, partners, and colleagues, both verbally and in writing.
- Candidates should possess professional Phone Etiquette and Receptionist Duties capabilities, including managing inbound calls, greeting visitors, and handling inquiries in a courteous manner.
- Candidates should possess attention to detail and organizational skills to manage multiple bookings, maintain accurate records, and meet deadlines.
- Relevant experience in travel, tourism, hospitality, or a reservations/front office environment is highly beneficial.
- Proficiency in MS Office and basic computer applications, with the ability to learn new booking or CRM systems, is preferred.
- Solid problem-solving skills, reliability, and the ability to work in a fast-paced, customer-focused setting are important.
- A diploma or degree in Tourism, Hospitality Management, Business, or a related field is an advantage.

📌 Reservations Agent (Kochi)
🏢 Royal Gulf Tourism
📍 Kochi