Company Description Epitome Infotech Solutions Pvt. Ltd., founded in 2008 and headquartered in Bengaluru, India, is a leading technology integration company specializing in ICT, Audio-Visual (AV) solutions, and smart infrastructure. With over 17 years of experience, Epitome delivers reliable network infrastructure, AV integration, and professional audio systems across diverse industries.

The company focuses on operational stability, high system availability, and long-term client partnerships through expert design, installation, and dedicated support.

Role Description The Resident Engineer (AV Support/Service) is a full-time, on-site role based in Gurgaon (Client Site). Deployed within the Customer Success department, this role is responsible for the day-to-day operation, monitoring, troubleshooting, and maintenance of Audio-Visual systems, including display systems, conferencing solutions, control systems, and audio setups to ensure seamless operations and high customer satisfaction.

The Resident

Engineer will perform preventive maintenance checks, maintain system uptime within defined SLA timelines, coordinate with backend technical teams and OEMs for escalations, and ensure proper equipment functionality during meetings, events, and presentations. Additionally, the role involves maintaining service logs and incident documentation, supporting system upgrades, testing,



and commissioning, and adhering to safety protocols and site compliance guidelines.

Qualifications

- Candidates should possess 3–5 years of experience in AV Support, AV Service, or AV Projects.

- Candidates should possess strong practical skills in Audio-Visual (AV) systems, including projectors, LED displays, Video Conferencing systems, audio DSPs, control systems, switchers, and matrix setups.

- Candidates should possess solid troubleshooting abilities for signal flow, hardware-level issues, software, and network-related AV concepts (IP addressing, connectivity, etc.).

- Candidates should possess the ability to read AV system drawings and basic schematics.

- Experience in client-facing roles with a track record of high first-level incident resolution.

- Ability to work independently at client sites, display professional conduct and discipline, and work flexible hours when required.

- Solid problem-solving, communication, and client stakeholder management skills.

- Relevant industry certifications such as AVIXA CTS (Certified Technology Specialist) or OEM certifications (Crestron, Extron, Biamp, Poly, Cisco, etc.) are an added advantage.

- Any Graduate is eligible; a Diploma in Electronics, Electrical, Telecommunications or a related field is preferred.

📌 Resident Engineer(AV Engineer) (Gurugram)
🏢 Epitome Infotech Solutions
📍 Gurugram