Company Description Medcity International Academy (MIA) is a premier training and coaching institution headquartered in Kannur, Kerala, with multiple centers across Kerala and Karnataka. The academy is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA offers high-impact preparatory programs for exams such as IELTS, OET, TOEFL, PTE, Duolingo English Test, CELPIP, and various nursing and healthcare assessments including NCLEX-RN and Prometric.

Supported by a network of experienced and globally certified trainers, MIA combines evidence-based pedagogy, digital tools, and personalized coaching to serve both online and classroom learners. Its mission is to expand global career opportunities for professionals and students across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description The Relationship Manager is a full time, on-site role based at the Kochi center. This role is responsible for building and maintaining strong relationships with prospective and enrolled learners, understanding their goals, and guiding them toward suitable programs and services. Day-to-day tasks include responding to inquiries, conducting consultations, coordinating admissions processes, and ensuring a smooth learner experience from initial contact through course completion.

The Relationship





Manager will collaborate closely with academic and operations teams, track learner satisfaction, support retention initiatives, and follow up on leads generated through marketing and referrals. The role also involves maintaining accurate records in CRM or related systems, preparing reports, and representing the academy professionally in events and outreach activities.

Qualifications

- Candidates should possess strong interpersonal skills, customer relationship management abilities, and a service-oriented mindset.
- Candidates should possess communication skills, including clear spoken and written English, active listening, and presentation skills.
- Candidates should possess organizational and coordination skills, such as time management, multitasking, and attention to detail in documentation.
- Candidates should possess sales and outreach skills, including lead follow-up, consultative selling, and basic negotiation abilities.
- Candidates should possess familiarity with educational or training services, and the ability to understand exam-focused and professional development programs.
- Relevant qualifications such as a bachelor’s degree in business, communications, education, or a related field are beneficial.
- Experience in student counseling, client servicing, or relationship management in the education or training sector is preferred.
- Comfort with basic digital tools, CRM or database systems, and willingness to learn new technologies is expected.

📌 Relationship Manager (Kochi)
🏢 Medcity International Academy
📍 Kochi