We are looking for a proactive and customer-focused Relationship Executive to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer inquiries while building strong relationships with customers and sellers.

The role involves providing customer support, resolving service-related issues, assisting users with our e-commerce platform, and identifying potential sellers to expand our platform's seller network.

Responsibilities:

- Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
- Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
- Assist sellers with product listings, pricing, promotions, and operational support on the platform.
- Support the acquisition and onboarding of new sellers by explaining platform advantages and ensuring compliance with company policies.
- Coordinate with internal teams to resolve seller and customer concerns efficiently.




- Monitor seller performance and satisfaction; recommend improvements where needed.
- Conduct regular follow-ups to ensure retention and trust-based relationships.
- Gather partner feedback to support platform improvements and business strategies.
- Participate in sales campaigns and engagement activities to improve seller and customer involvement.
- Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.

Requirements:

- Bachelor’s degree in Business, Marketing, or a related field.
- Strong interpersonal and communication skills in English and Hindi.
- Freshers can apply (Experience in e-commerce is a plus).
- Ability to handle multiple accounts and deliver high standards of service.
- Proficiency in MS Office tools, CRM software knowledge is a plus.

Job Types: Full-time, Permanent, Fresher

Salary Budget: 10k - 15k

Job Location: Mavelikara, Alappuzha

📌 Relationship Executive (Mavelikara)
🏢 Levelx Micro
📍 Mavelikara