Group Company: TVS Motor

Designation: Regional Technical Support - ICE

Office Location: Noida

Position description: Sustain and Improve after sales technical support for ICE Vehicles by owning Vehicle Performance Satisfactory (VPS) & First Time Right (FTR) metric for their zones.

About TVS / Who are we?

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D.

Power Customer Service Satisfaction

Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate.

For more information, please visit www.tvsmotor.com.

Job Title / Role: Regional Technical Support - ICE

Department: Service (H)

Section: Service (NZRONR1) - North 1

Education Qualification: B.Tech / M.Tech Automobile/Mechanical

Required Experience: Total 3 to 5 years Field experience and Handling customer complaints

Target Companies / Industry / Sector: Automobile

Key words to source profile/ Must have skills: Core tech, zonal lead service, zonal technical manager, Field technical

Required Competencies

- Product Awareness
- Problem Solving
- Automotive Fundamentals




- Product Service
- Information Systems

Role Description

- Ensure all critical ICE product problems in the Zone get addressed within SLA by aiding area team technically.
- Improve First time right through correct diagnosis by usage of special tools and diagnostic tools at dealership
- Execute critical M1, M2, M3 actions for the zone by leveraging dealer support and Daily report circulation to applicable dealers
- Ensure awareness of latest technical solutions and procedures across the zone through continuous awareness camps and OJTS.
- Provide product feedback regularly to HO team and QAD to improve product quality.
- Support area team and enable them to solve critical warranty issues.
- Deploy M2/M3 technical update initiatives at all dealers
- Participate and assist in executing CUFT and AFT of future mobility products for their region and sharing competetion feedback on regular interval to HO
- Review of low VPS dealers with ASM/NSM (monthly) Zone wise bottom VPS/FTR dealers

Managing points (Key KPI/KRA’s)

- ICE Service VPS for their zone- ICE Service FTR for their zone- M2 / M3 action implementation at dealer level tracking- Quality PPFR Incident raised Vs Parts dispatch to HO status Tracker - Received % of PPFR parts from field <7 days- % of Technical HOCC complaints closure where M1 /M3 solution available within 48 hours.

(excluding complaints related to parts/solution not available)- No. of OJT's per zone (every month at least 10)- Service Camp at low VPS dealers (1 camp per month per SE's)

Key Role Description

- Ability to liaison with Dealer, Area team (Sales/Service), Relationship team and HO based teams.
- Great communication skills in English is a must be requirement. Fluency in Hindi and regional language will be positive to have.
- Presence of mind with a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
- Candidate should be passionate about the product. Curiosity and excitement about new technology is a great thing to have.

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📌 Regional Technical Support - ICE (Noida)
🏢 TVS Motor
📍 Noida