Greetings From Rapidcare,

RCM Process Trainer

Position: RCM Process Trainer

Experience: 7+ Years

Location: Saidapet, Chennai

Work Mode: Work from Office

Shift: Mid / Night

Job Summary: We are looking for an experienced RCM Process Trainer with 7+ years of experience in US Healthcare Revenue Cycle Management.

He/she will be responsible for designing and delivering training programs covering the complete RCM process, ensuring employees develop strong process knowledge, accuracy, productivity, and quality standards.

Key Responsibilities:

- Deliver training on the end-to-end US Healthcare RCM process.
- Conduct training on AR Analyst, AR Calling, Denial Management, Appeals, Charges, Patient Registration, Claims Submission and Follow-up.
- Develop training materials, process documents, and assessments.
- Train AR callers on calling techniques, payer communication, denial resolution, and follow-up procedures.
- Conduct induction, refresher, process, and upskilling training programs.

• Evaluate trainees through assessments, mock calls, practical exercises, and knowledge checks.
- Identify knowledge gaps and provide appropriate coaching and feedback.

- Monitor trainee performance during nesting and transition to production.
- Work closely with Operations, Quality, and SMEs to identify training requirements.
- Maintain training records, attendance, assessment scores, and performance reports.

• Continuously update training content based on process changes, client requirements, and industry updates.




- Support new process transitions and conduct training for process migrations.

- Provide coaching to improve quality, productivity, compliance, and process adherence.

Required Skills & Qualifications:

- 7+ years of experience in US Healthcare RCM, preferably with strong end-to-end process exposure.
- Prior experience as an RCM Trainer / Process Trainer.
- Strong knowledge of the complete US Healthcare RCM lifecycle.
- Excellent understanding of AR, Denial Management, Claims, Payment Posting, Refunds and Insurance processes.
- Excellent communication and presentation skills.
- Strong training delivery and facilitation skills.

- Good analytical and problem-solving abilities.

• Experience in preparing training materials and conducting assessments.
- Ability to train to experienced RCM professionals and freshers as well. • Good knowledge of MS Office, especially PowerPoint and Excel.

Preferred:

- Experience working with US Healthcare clients/processes.

- Experience handling large-scale training batches and quality check methodologies.

• Designing and delivering targeted training programmes based on quality audit findings and trend analysis to address recurring errors and performance gaps.
- Monitoring training effectiveness through quality scores and performance metrics to ensure sustained improvement in process adherence and overall performance.
- Robust understanding of RCM KPIs such as AR Days, CCR, FPRR, Denial rate, collection rate, quality, and accuracy.

Interview Mode : Direct Interested can apply and looking for immediate Joiner.

Regards

Revathi N

HR

📌 RCM - Process Trainer (Chennai)
🏢 Rapid Care
📍 Chennai