JOB DESCRIPTION

QUALITY ASSURANCE (QA) OFFICER

1. Position Details

Job Title: QA Officer

Department: Quality Assurance (QA) / Quality Control (QC)

Location: Manufacturing Plant – Perundurai, Erode

Reporting To: QA Manager / Head – Quality Assurance

Grade/Band: O1 / O2 / O3

Employment Type: Permanent

2. Job Purpose

To ensure consistent product quality by implementing quality assurance and control systems across manufacturing operations, conducting inspections and testing, monitoring process parameters, identifying quality deviations and ensuring compliance with approved specifications, applicable BIS standards, customer requirements and organizational quality objectives.

The role is responsible for maintaining product conformity, reducing rejection and customer complaints, improving process quality and supporting continual improvement initiatives.

3. Key Responsibilities

A. Quality Inspection & Testing

- Conduct incoming raw material inspections and verify materials against approved specifications.
- Perform in-process inspections at different stages of manufacturing.
- Conduct final inspection and testing of finished products before release.
- Ensure testing of PVC Pipes, PVC Fittings, HDPE Pipes and Water Tanks as applicable.
- Monitor dimensional, physical, mechanical and performance characteristics of products.
- Verify product conformity with applicable BIS standards and approved technical specifications.
- Ensure proper calibration and verification of laboratory testing equipment.
- Maintain inspection reports, test certificates and quality records.
- Ensure proper identification and segregation of rejected and non-conforming materials.
- Coordinate with Production for timely correction of quality deviations.

B.

Process Quality

Control

- Monitor quality parameters during extrusion, injection moulding, compounding, blow moulding and rotational moulding processes.
- Ensure adherence to approved process parameters and quality standards.
- Monitor critical quality characteristics such as dimensions, weight, pressure resistance, impact resistance and appearance.
- Conduct first-piece inspection and approval after machine setup and changeover.
- Monitor process variation and identify recurring quality problems.
- Ensure implementation of process control plans and inspection standards.
- Support production teams in reducing process defects and rejection.
- Verify corrective actions taken for process-related quality issues.

C.

Quality

Assurance & System Implementation

- Implement and maintain the Quality Management System as per ISO 9001:2015.
- Ensure implementation of quality procedures, work instructions and inspection plans.
- Participate in preparation and revision of SOPs, quality formats and inspection standards.
- Monitor non-conformities and ensure corrective and preventive actions.
- Conduct internal process audits and product quality audits.
- Support external, customer and certification audits.
- Maintain quality documentation and records.
- Support implementation of FMEA, SPC, CAPA and 7 QC tools.




- Ensure effective implementation of customer-specific quality requirements.

D.

Customer Complaint

Management

- Coordinate with Sales and Customer Service for customer quality complaints.
- Investigate complaints through root cause analysis.
- Prepare 8D reports and corrective action reports wherever required.
- Coordinate with Production and other departments for effective corrective actions.
- Monitor the effectiveness of implemented corrective actions.
- Maintain customer complaint records and rejection trends.
- Support customer visits and technical quality discussions.

E. Laboratory & Equipment Management

- Ensure proper functioning of laboratory testing equipment.
- Maintain calibration schedules and equipment verification records.
- Ensure availability of testing instruments and laboratory consumables.
- Maintain proper laboratory housekeeping and safety.
- Ensure testing activities are carried out as per approved test methods.
- Maintain traceability of samples and test results.
- Coordinate with external laboratories for specialized testing wherever required.

F. Continuous Improvement

- Analyze internal rejection, customer complaints and process defect trends.
- Initiate quality improvement projects to reduce rejection and material wastage.
- Implement 5S, Kaizen and continuous improvement activities.

- Support Poka-Yoke and mistake-proofing initiatives.
- Participate in quality improvement meetings and cross-functional reviews.
- Conduct quality awareness and training for production employees.

- Promote quality ownership and a zero-defect mindset across manufacturing operations.

4. Compliance & Governance

- Ensure adherence to company quality policies, procedures and work instructions.
- Maintain compliance with applicable BIS standards and product certification requirements.
- Ensure compliance with ISO 9001:2015 requirements.
- Maintain proper quality inspection, testing and calibration records.
- Support statutory, customer and certification audits.
- Ensure product traceability and batch-wise quality records.
- Ensure non-conforming products are controlled and prevented from unintended dispatch.
- Support implementation of IMS requirements, including ISO 14001 and ISO 45001 wherever applicable.

5.

Educational

Qualification

Essential:

- Diploma / B.E. / B.Tech. in Mechanical Engineering, Chemical Engineering, Polymer Technology, Plastics Engineering or equivalent.

Preferred:

- B.E. / B.Tech. in Polymer Technology / Plastics Engineering / Mechanical Engineering.
- Certification in Quality Management Systems (ISO 9001).
- Training in 7 QC Tools, SPC, FMEA, MSA and Root Cause Analysis.
- Internal Auditor Certification – ISO 9001:2015.

6. Experience





Minimum Experience Required: 1 year

Preferred Experience: 1–3 years for O1; relevant experience as per grade for O2 and O3.

Industry: Plastic Processing / Polymer / PVC Pipes / HDPE / Engineering / Manufacturing.

Functional Area: Quality Assurance / Quality Control / Laboratory.

Relevant Exposure:

- PVC Pipes and Fittings quality inspection.
- HDPE Pipe testing and quality control.
- Plastic processing and manufacturing quality.
- Extrusion and injection moulding process inspection.
- Raw material and finished goods testing.
- BIS product standards and certification requirements.
- ISO 9001 quality management systems.
- Customer complaint handling and CAPA.
- Laboratory testing and calibration activities.

7. Technical Competencies

- Knowledge of quality assurance and quality control systems.
- Knowledge of PVC, CPVC and HDPE product specifications.
- Understanding of plastic processing and manufacturing operations.
- Knowledge of applicable BIS standards and testing methods.
- Understanding of dimensional, physical and mechanical testing.
- Knowledge of ISO 9001:2015 requirements.
- Knowledge of 7 QC Tools, SPC and FMEA.
- Root Cause Analysis – 5 Why, Fishbone and CAPA.
- Knowledge of calibration and measuring instruments.
- Working knowledge of MS Excel and quality MIS reporting.
- Knowledge of SAP/ERP quality transactions preferred.

8.

Behavioral

Competencies

- Attention to detail and accuracy.
- Analytical thinking.
- Problem-solving skills.
- Communication skills.
- Teamwork and collaboration.
- Decision-making ability.
- Customer orientation.
- Accountability and ownership.
- Technical learning agility.
- Continuous improvement mindset.
- Integrity and discipline.

9. Key Stakeholders

Internal Stakeholders

- Production – PVC Pipes & Fittings.
- PVC Compounding.
- HDPE Production.
- Water Tank Manufacturing.
- Maintenance.
- Stores & Warehouse.
- Purchase.
- Sales & Commercial.
- Despatch & Logistics.
- EHS / Safety.

External Stakeholders

- Customers.
- Raw material suppliers.
- BIS / Certification Authorities.
- External Testing Laboratories.
- Calibration Agencies.
- Certification and Audit Agencies.
- Technical Consultants.

10. Working Conditions

- Travel Requirement: Occasional, as per business requirements.
- Shift Requirement: Yes – Rotational shifts as per plant requirements.
- Plant/Office Based: Plant and Quality Laboratory-based.
- Work Workplace: Manufacturing plant, production shop floor and quality testing laboratory.

11. Key Performance Indicators (KPIs)

KPI

Measurement

Internal rejection

Rejection percentage

Customer complaints

Number of complaints / month

First Pass Yield

Percentage

Product quality compliance

Conformance percentage

Inspection effectiveness

Inspection accuracy

CAPA closure

On-time closure percentage

Calibration compliance

Percentage

Audit compliance

Audit observations / closure

Testing turnaround time

Time per sample

Quality documentation

Accuracy and timely completion

Process improvement

Reduction in defects and rejection

📌 Quality Officer (Erode)
🏢 Supreme Industries
📍 Erode