Group Company: Tvs Motor

Designation: Quality Assurance Engineer

About TVS / Who are we?

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D.

Power Customer Service Satisfaction

Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate.

For more information, please visit www.tvsmotor.com.

Job Title / Role: Quality Assurance Engineer

Department: QAD (H)

Section: QAD - Customer Quality

Location: Hosur

Education Qualification:

Required Experience: #Years of experience#

Job Purpose





Reduce product complaints by following customer complaint resolution process.

Key Responsibilities

1) Data stratification of prioritised complaints for overall 6M TGW /JDP/NVQT/ VPS /PPFR /Warranty reduction.

"2) Conduct customer visits to understand failure mechanisms as per customer journey cycle alongwith supplier, R&D;, stakeholders etc as per applicability.

3) Prepare simulation input sheet based on field observations.

4) Co-ordinate with plant quality for SDCA and initiate M2 actions

5) Co-ordinate with lab/supplier for simulation of the identified failure modes

6) Identify the root cause and development of solution along with R&D;, Supplier for easy problems.

7) Co-ordinate with lab to validate the identified solution in terms of P,Q,C,D along with R&D;/supplier.

"8) 8.1 For design change, implement identified solution through ECR process.

8.2 For Process change, coordinate with CSQ/Plant Quality/MIW/Supplier to implement the corrective action"

9) Drive PPFR failures countermeasures through PQM 10 ) Calibration of internal testing gates like FQI with respect to customer use case

11) Standardise the implemented actions/communicate to service team through QIB

12) Monitor the effectiveness of the solutions via TGW/warranty trend/Customer feedback.

13) Participate CQ meeting, ECR meetings, Warranty meeting, Antenna club dealers meet with all the functions.

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📌 Quality Assurance Engineer (Tamil Nadu)
🏢 TVS Motor
📍 Tamil Nadu