Product & Solutions Lead | CTO’s Office

Location: Mumbai, with frequent travel

Experience: 2 to 3 years in Product Management at an AI startup

At craftAI, we’re building an agentic AI operating system for lending, automating borrower journeys from lead to disbursement and beyond.

We’re looking for someone who can understand customer problems, shape solutions, and take ownership of getting them live and delivering results. You’ll work directly with the CTO & Co-founder across customer implementations, product adoption, and roadmap decisions.

What you’ll own

- Implementations and go-lives: Scope recent deployments, define requirements, manage timelines, coordinate teams, and resolve blockers to get projects across the line.
- Outcomes after launch: Track performance against customer goals, identify gaps, and drive improvements after go-live.
- Product adoption: Work closely with existing customers to deepen usage, improve their experience, and identify additional problems we can solve.
- Demos and discovery: Lead product demos and initial sales discovery calls, translating customer needs into clear, practical solutions.
- Product roadmap:



Bring insights from customer conversations and deployments into product priorities and roadmap discussions with the CTO.

What we’re looking for

- 2 to 3 years as a Product Manager at an AI startup, with hands-on experience shipping products and working with customers.
- The ability to manage multiple complex projects while staying on top of details, dependencies, and follow-ups.
- Strong communication and relationship-building skills, with the confidence to handle difficult conversations and align stakeholders.
- A willingness to do the routine, sometimes mundane work that successful execution requires.
- Comfort working through ambiguity, making decisions, and taking responsibility for outcomes.
- Willingness to travel frequently for customer meetings, demos, and resolving implementation challenges on the ground.

Why this role

This is a high-growth role for someone ambitious who wants broad ownership and the opportunity to work closely with a founder. You’ll gain hands-on experience across product, technology, sales, and customer relationships, with a direct role in improving what we build and how we deliver it.

📌 Product & Solutions Lead | CTO’s Office (Mumbai)
🏢 CraftAI
📍 Mumbai