About Provana

Join Provana, where technology meets human-centric solutions in a dynamic, client-focused environment. We are a leading Knowledge Process Management organization delivering tech-enabled services across Credit & Collections, Legal Processing, and Revenue Cycle Management.

Founded in 2011 by industry pioneers in enterprise BPO, Provana today employs 2,400+ skilled professionals supporting clients ranging from Fortune 100 companies to SMEs. Our evolution from legal and collections back-office support to end-to-end receivables management solutions reflects our commitment to innovation, quality, and operational excellence.

At Provana, you’ll work in a fast-paced, tech-forward, and compliance-driven environment that values adaptability, precision, and continuous improvement.

Job Title

Process Analyst – Legal Back Office

Process

Legal Back Office (LBO)

Location

Noida – Work From Office

Work Schedule

- 5 Days Working

- 24×7 Rotational Shifts (flexibility required)

Role Overview

We are looking for a detail-oriented and proactive Process Analyst – Legal Back Office to support US legal operations through backend processing, document management, and administrative legal support. The role requires strong analytical ability, high accuracy, and strict adherence to compliance and confidentiality standards.

This is a non-voice, back-office role within a contact-center-driven operational setup.

Key Responsibilities

Legal & Administrative Operations

- Perform end-to-end legal back-office processing as per SOPs

- Manage legal documents including filing, scanning, indexing, and data entry

- Maintain and update legal records, databases, and case files accurately

Document Review & Processing

- Draft, format, proofread, and review legal documents under supervision

- Ensure timely processing,



distribution, and storage of legal paperwork

- Follow defined workflows to meet SLAs and turnaround times

Quality, Compliance & Confidentiality

- Handle confidential and sensitive legal information as per compliance guidelines

- Maintain high accuracy and documentation standards

- Adhere to internal quality audits and data security protocols

Process Adherence & Improvement

- Execute tasks strictly as per process guidelines

- Identify gaps or inefficiencies and suggest process improvements

- Participate in training, refreshers, and quality calibration sessions

Collaboration & Reporting

- Coordinate with internal stakeholders to ensure smooth workflow

- Escalate discrepancies or exceptions as per defined protocols

Key Skills & Competencies

- Analytical Skills: Ability to review data, identify discrepancies, and support process optimization

- Time Management: Strong prioritization and deadline-driven execution

- Communication: Good English comprehension with clear written and verbal skills

- Attention to Detail: High level of accuracy and adherence to instructions

- Learning Agility: Ability to quickly adapt to new processes, tools, and systems

Eligibility Criteria

Parameter

Details

Qualification

Any Graduate

Experience

0–1 Year (Freshers can apply)

Typing Skills

30 WPM with 97% accuracy

Shift

Flexible with any shifts (24×7)

Compensation & Perks

Category

Details

Salary

₹2.57 LPA – ₹2.77 LPA

Cab Facility

One-side drop (odd hours)

Work Mode

Work From Office

Openings

5 Hiring Requirement – F&A0;

Interview Process

1. HR Round

2. Typing Assessment

3. Aptitude Test

4. Operations Round

Interview Details

Interview Location:

Provana India

A-68, Sector-64, Noida, U.P – 201309

(Nearest Metro Station: Noida Sector-62)

Interview Timings:

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